Ongoing Recruitment at MalaikAir

MalaikAir is not merely an airline; we are the wings of transformation, dedicated to connecting continents, bridging cultures, and creating a new era of travel. Our story began with a passion for connecting people, cultures, and places. Founded in 2019, with its base in Accra, Ghana, and transit hubs in Jamaica (Western Caribbean Hub) and Barbados (Eastern Hub), MalaikAir is an international, regional and customer-focused airline that has set a singular mission: to bring accessible, affordable, and convenient air travel to Africans, fostering connections between the African and Caribbean regions.

We are recruiting to fill the following positions below:

1.) Airport Check-in Customer Service Officer

Job Locations: Accra, Ghana; Abuja and Lagos
Employment Type: Full-time

Responsibilities

• Greet passengers in a courteous and professional manner.
• Issue boarding passes and baggage tags accurately and efficiently.
• Verify passengers' identification and travel documents.
• Assist passengers with check-in procedures and provide information on flight details, boarding gates, and departure times.
• Weigh and tag passengers' luggage according to airline regulations.
• Ensure compliance with security protocols and safety regulations during the check-in process.
• Handle special requests such as seat assignments, upgrades, and wheelchair assistance.
• Resolve passenger issues or concerns regarding check-in, baggage, or flight information.
• Collaborate with other airport personnel to ensure smooth passenger flow and efficient operations.
• Maintain cleanliness and organization at the check-in counters and work area.
• Adhere to company policies and procedures while maintaining a high level of professionalism.

Requirements

• BA / B.Sc from any reputable college or equivalent.
• Excellent customer service skills with a friendly and approachable demeanor.
• Strong communication skills, both verbal and written.
• Ability to work efficiently in a fast-paced environment.
• Attention to detail and accuracy in handling boarding passes and luggage tags.
• Basic computer skills for using check-in systems and software.
• Knowledge of airline regulations and security procedures preferred but not required.
• Ability to handle stressful situations calmly and professionally.
• Flexibility to work various shifts, including weekends and holidays.
• Physical ability to lift and maneuver luggage when necessary.

Method of Application
Interested and qualified candidates should: Click here to apply
OR
Send an email with your CV to: hrglobal@malaikair.com using the Job Position as the subject of the mail.

2.) Cabin Crew Member

Job Location: Lagos
Employment Type: Full-time

Job Description

• Are you a leader with a passion for serving, a personality that shines, and a yearning for adventure?
• If so, Malaika Air is looking for someone just like you to join our in-flight team and launch a life-changing career.
• As the face of MalaikAir you’ll set the standard for our in-flight experience and lead confidently through any challenge.
• You’ll be expected to meticulously follow procedures and ensure the highest standards of safety in every situation.
• Our ideal candidates share a strong commitment to teamwork, a positive attitude, and a deep love for people and service.

Objectives of this role

• Act as the face of Malaika Air and ensure the safety and comfort of all passengers while providing outstanding customer service
• Serve as a first responder in emergency situations like evacuations, fires, and medical emergencies
• Address passenger questions and ensure they adhere to all applicable rules during flights
• Work together with other flight attendants, ground agents, and flight deck crew to expedite boarding and disembarking procedures and adhere to the airline’s schedule
• Provide support and leadership in problem- solving, decision-making, and conflict resolution
• Work independently and as part of a team to ensure all required tasks are completed

Responsibilities

• Consistently report for duty on time and promptly answer all calls for reserve staff
• Demonstrate the correct use of safety and emergency equipment to passengers and ensure that safety requirements are met at all times
• Strictly adhere to the airline’s standard operating procedures and promptly report any deviations or irregularities
• Provide appropriate assistance to all passengers - including those with special needs, such as children and persons with reduced mobility
• Conduct food and drink service in a safe, prompt, and friendly manner
• Maintain frequent and clear communication with everyone on the team

Skills and qualifications

• Candidates should possess B.Sc / B.A Degrees with 3+ years relevant work experience on a commercial airline
• You need to be at least 21 years of age at the time of hiring
• Air Hostess training certification
• Ability to work nights, weekends, holidays, and extended hours
• Proficiency in language(s) of country of hire
• Effective verbal communication skills
• Satisfactory pass on mandatory background check, physical assessment, and drug test
• Ability to be scheduled away from home base for multiple consecutive days.

Preferred qualifications:

• Willingness to relocate or commute
• Experience in aviation, health care, food service, customer service, or hospitality
• Proficiency in additional language(s)
• Ability to report at base within the airline’s established time frame.

Salary
N1,000,000 - N2,000,000 Monthly.

Click here to apply online

3.) Human Resources Manager

Job Location: Lagos
Employment Type: Full-time

Job Description
MalaikAir is seeking an experienced and people-oriented professional to join our team as the Head of People & Culture. As the Head of People & Culture, you will be responsible for developing and implementing human resources strategies and initiatives to attract, develop, and retain top talent. You will play a pivotal role in fostering a positive and inclusive work environment, supporting employee growth and engagement, and driving a culture of excellence at MalaikAir.

Work Environment:
MalaikAir is truly a one-of-a-kind place to work. In the years ahead, we will hire hundreds of people across every area of the airline. Our competitive benefits package aimed at keeping you happy, healthy and well-travelled. From employee-run "Business Resource Teams" to world-class benefits like employee assistance plan (EAP), employee wellness program and privileges like space available

Responsibilities
Human Resources Strategy:

• Develop and execute comprehensive human resources strategies aligned with MalaikAir's overall goals and objectives.
• Create and implement talent acquisition, retention, and succession plans to ensure a pipeline of skilled and diverse employees.
• Collaborate with senior management to identify and address people-related challenges and opportunities.

Talent Acquisition and Onboarding:

• Develop and oversee recruitment processes, including job postings, candidate screening, interviews, and selection.
• Ensure a positive onboarding experience for new hires, facilitating their integration into the organization and providing necessary support.

Employee Development and Engagement:

• Design and implement employee development programs, performance management systems, and career progression frameworks.
• Foster a culture of learning and growth by providing opportunities for training, development, and mentorship.
• Develop and execute employee engagement initiatives, such as recognition programs, employee surveys, and feedback mechanisms.

Compensation and Benefits:

• Oversee the design and administration of compensation and benefits programs, ensuring market competitiveness and internal equity.
• Collaborate with finance and legal departments to ensure compliance with relevant employment laws and regulations.

Employee Relations and Policies:

• Develop and maintain HR policies and procedures, ensuring compliance with applicable laws, regulations, and industry best practices.
• Handle employee relations matters, including conflict resolution, disciplinary actions, and grievance procedures.
• Promote a positive and inclusive work environment, fostering diversity, equity, and inclusion initiatives.

Performance Management:

• Implement performance management systems and processes, including goal setting, performance evaluations, and feedback mechanisms.
• Provide guidance and support to managers and employees on performance improvement plans and career development opportunities.

HR Analytics and Reporting:

• Utilize HR analytics to generate insights and reports on key people metrics, trends, and recommendations for improvement.
• Monitor HR-related KPIs and provide regular updates to senior management, identifying areas for enhancement and strategic interventions.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred).
• Proven experience (8+ years) in human resources management, with a focus on talent acquisition, employee development, and performance management.
• Strong knowledge of employment laws, regulations, and HR best practices.
• Demonstrated leadership skills and the ability to effectively manage and develop a team.
• Excellent interpersonal and communication skills, with the ability to build rapport and collaborate with employees at all levels.
• Strategic mindset with the ability to align HR initiatives with business objectives.
• Experience in designing and implementing HR programs, policies, and processes.
• Strong analytical skills with the ability to leverage HR data to drive informed decision-making.
• Proficiency in HRIS systems and familiarity with HR analytics tools.
• Ability to handle sensitive and confidential information with discretion and integrity.
• Passion for fostering a positive work culture, diversity, equity, and inclusion.
• Prior experience in the aviation industry or a similar fast-paced environment is preferred.

Method of Application
Interested and qualified candidates should send their CV to: hrglobal@malaikair.com using the Job Position as the subject of the mail.