Ongoing Recruitment at PalmPay Limited

PalmPay is a pan-African Fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, Egypt, Cote d'iviore and Tanzania and expanding to other markets this year. We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are recruiting to fill the following positions below:

1.) Front Desk Officer

Job Location: Lagos

Responsibilities

• Responsible for greeting visitors and guests – direct them to the appropriate staff member.
• Responsible for scheduling appointments and management of calendar coordination.
• Responsible for the preparation of correspondence, presentations, email communications, and excel spreadsheets. Collects and reconciles reimbursement requests for payments.
• Responsible for all telephone and electronic communications.
• Oversee office running budget while maintaining a professional image of the organization at all times.
• Responsible for providing answers to inquiries about organization and providing information such as company’s address and directives on company’s location etc.
• Ability to coordinate several projects to a successful completion with little or no supervision.
• Excellent communication skills including professional phone etiquette.
• Ability to respond promptly to shifts in direction, priorities and schedules.
• Manage all orders and maintains office supplies and record files
• Responsible for accepting and delivering letters and packages to appropriate personnel and department.

Requirements

• Minimum of a Bachelor’s Degree in Business Administration, Public Administration, or any related field of study.
• Minimum of two years’ experience as a Front Desk Officer or Administrative Assistant.
• Robust knowledge of Microsoft Office programs (PowerPoint, Outlook, Excel, and Word) Excellent organizational skills including the ability to prioritize and coordinate multiple tasks.
• Excellent interpersonal skills with the ability to effectively interact with internal and external business partners and staff at all levels.

Application Closing Date: 30th April, 2023.

Click here to apply online

2.) Talent Acquisition Specialist

Job Location: Lagos
Employment Type: Full-time

Job Description

• We are looking for an equally dynamic Talent Acquisition Specialist who will be working with the HR Department to identify and recruit qualified candidates for diverse top-level roles within the organisation spanning our different branches in Africa.
• The ideal candidate would be responsible for developing organisational standards, defining the requirements for the vacant company positions, and actively seeking out qualified candidates through networking systems and social media marketing.

Duties and Responsibilities

• Coordinating with recruiting team and Hiring Managers for defining the requirements for vacant roles across Africa (Nigeria, Ghana, Kenya, Uganda, Egypt, Cote d'Ivoire, Tanzania, etc.)
• Interact with other departments within the organisation to coordinate hiring efforts, including the accounting and legal departments.
• Create or recommend strategies to improve recruiting processes.
• Maintain organised databases with candidates’ data (e.g., in the ATS utilised by the organisation).
• Maintain resume websites and connect with potential employees across multiple digital platforms.
• Match top-level professionals with high-level employment opportunities.
• Send recruiting emails to passive candidates and follow up when necessary.
• Conduct benchmark analyses on compensation and benefits plans for different roles as well as seniority levels.
• Conduct research on compensation and benefits for various positions and seniority levels across Africa.

Requirements

• Minimum of Bachelor's Degree in Human Resources Management, or other related fields with 2-5 years experience..
• Prior experience as a Head-hunter, Talent Acquisition Specialist, or related roles.
• Sound knowledge of online/offline sourcing methods.
• Familiarity with HR databases and Application Tracking Systems.
• Experience in report writing and data analytics.
• Hands-on experience with sourcing tools (e.g., LinkedIn).
• Advanced knowledge of sourcing techniques (including Boolean search).
• Professional Human Resource certifications is an added advantage.

Other Skills:

• Excellent communication and persuasion abilities (particularly when making cold calls and sending recruiting emails).
• Ability to make quick decisions.
• Excellent time management, multi-tasking, and organisational skills.
• Good decision-making skills
• Good understanding of labour practices in other African Countries.

Application Closing Date: 30th April, 2023.

Click here to apply online

3.) Human Resources Business Partner

Job Location: Ikeja, Lagos
Employment Type: Full-time

Description 

• We are looking to recruit an experienced Human Resources Business Partner who is an employee champion and culture builder.
• The ideal candidate would be responsible for supporting specific functions within the organisation, working closely with the management and advice on people-related issues such as talent management, employee relations, rewards and benefits, diversity and inclusion as well as organisation development and training.
• The selected candidate will collaboratively work with senior business leaders to prioritise strategic people and solutions that accelerate the achievement of business plans through all human resources functions in accordance with labour laws.

Duties and Responsibilities

• Provide HR support, through partnership and coaching to all levels of the organisation.
• Analyse trends and metrics in partnership with the HR team to develop solutions, programs, laws and policies.
• Work with senior business leaders to develop contract terms for new hires, promotions and transfers.
• Be up-to-date on employment laws and regulations as well as other legal requirements regarding people management, to help leaders ensure compliance.
• Implement HRM interventions on employee wellness, diversity and inclusion and talent management.
• Identify training needs for business units and individual executive coaching needs.
• Provide rigorous data analysis and reporting solutions on business needs.
• Partner closely with regional partners on global strategy and execution.

Person Specification

• Minimum of Bachelor's Degree in Human Resources or Business-related fields.
• Minimum of Four (4) years of HR experience with at least two (2) years of experience as an HR Generalist.
• An HR professional certification is highly preferred.
• Proven experience using the HRIS and other HR technologies which includes but is not limited to business intelligence, data visualisation programs, or online communication tools to create and implement HR strategy, apply HR Management practices, and track spending.
• Proficiency with Microsoft Office Suite is a common requirement.
• Working knowledge of relevant Labour Laws.
• Previous experience in coaching employees and management through complex issues.
• Ability to set up and track relevant metrics and KPIs and use them to drive business results.
• Payroll Management using Microsoft Excel is a must and the ability to manage employees offsite.
• Must have worked in an organization with high HC and managed employees from different locations across the country.

Other Skills:

• Excellent mentoring and relationship-building skills.
• Working knowledge of every section of the HR department.
• Superb problem-solving, communication and presentation skills.
• Leadership, analytical and goal-oriented skills.
• Good grasp of HRM techniques and excellent people management skills.

Application Closing Date: 23rd April, 2023

Click here to apply online

4.) Anti-Fraud Officer

Job Location: Lagos
Employment Type: Full-time

About the job

• We are looking for an experienced Anti-Fraud Officer who is passionate about our mission of driving financial inclusion in Africa.
• The ideal candidate will be responsible for processing and reconciling vendor and customer disputes.
• In this career, you may also resolve merchant disputes associated with a previous transaction and analyze cases of chargeback fraud.

Responsibilities

• Receive and incident into the complaint register all cases of Fraudulent Banking activities, Fraudulent Lending activities, Erroneous transfers, Business Gone Bad, and other fraud-related cases. To ensure all the fields/data requirements in the Complaint register are adequately populated.
• Customer's wallet review on suspicious transactions.
• Review, investigate and resolve irregular transactions reported.
• Utilize various data analysis and accounting tools in collecting, sorting and analyzing financial data to obtain results which reveal inconsistencies as well as the possible suspects.
• Liaise with internal teams, merchants, banks, transaction processors, regulatory bodies, law enforcement and any 3rd party involved.
• Restriction of reported wallet from other Banks.
• Conduct interviews to obtain information useful in resolving financial crimes.
• Identify business areas requiring increased security controls to protect the company and its end users from future incidents of fraud.
• Keep detailed records of suspicious activity, analyze trends, communicate security threats to management and provide recommendations for loss mitigation as needed.
• Respond to fraud queries across the multiple channels
• Escalation of fraudulent transaction from our customer's wallet to the beneficiary banks.
• And other tasks to be assigned by Line Manger.

Requirements

• B.Sc in any related field
• 2 - 5 years of experience in Anti-Fraud or any other related field
• Sound Knowledge of fraud detection management, identity theft and information and security management
• Must have a deep knowledge of Fraud Management (Identity theft & Information & Security Management)
• Problem-solving and result oriented.
• Proficiency in Microsoft Office Packages and other work tools.

Application Closing Date: 23rd April, 2023

Click here to apply online

5.) Collections Officer

Job Location: Ikeja, Lagos
Employment Type: Contract

Job Description

• We are looking for a Collections Officer to assist with collecting outstanding overdrafts.
• The Collections Officer will contact clients and inform them of their overdrafts, negotiate payment plans, and ensure payments are made as soon as possible.
• To ensure success as a Collections Officer, you should have excellent communication, negotiation, mathematical skills, and attention to detail.
• A skilled Collections Officer should be able to reduce company losses by encouraging customers to pay their overdue bills.

Responsibilities

• Reviewing the company debtor list.
• Contacting customers and informing them of their overdue bills.
• Maintaining customer payment records.
• Preparing customer financial statements for banks and the state credit department.
• Writing final notice warnings to customers when payments are not being made.
• Advising customers on their payment options and suggesting methods of payment.
• Negotiating suitable payment plans.
• Instituting legal action when customers fail to pay their debt.
• Responding to customer queries.
• Contacting lawyers and insurance agencies to facilitate payments.

Requirements

• Candidates should possess a B.Sc, HND, or an ND holder in Accounting, Business Management, or a similar field.
• Previous experience working as a Collections Officer.
• Excellent negotiating skills.
• Good written and verbal communication skills.
• Familiarity with state debt collection laws.
• Knowledge of payment plans and accounting procedures.
• Knowledge of office and accounting software.
• Patience and resilience.

Salary
NGN 50,000 / Month.

KPI
NGN 20,000

Application Closing Date: 31st March, 2023.

Click here to apply online

6.) Auditor

Job Location: Nigeria
Employment type: Full-time

About the Job

• We are looking for an experienced Auditor who is passionate about our mission of driving financial inclusion in Africa.
• As an Auditor, you will be responsible for reviewing transactions and accounting records to ensure they are accurate and in line with generally accepted accounting principles.
• The selected candidate would be responsible for identifying issues and making recommendations to solve issues discovered.

Job Description

• Analyse, and evaluate transactions, develop and implement new control systems to optimise operations and utilise new technologies.
• Perform detailed examinations of audit documentation.
• Record and review new data to determine the effectiveness of our operations.
• Look through records, reports, receipts to compare them to company assets and liabilities.
• Ability to interpret and apply Federal, State and Local laws and regulations, as well as department policies and procedures.

Required Skills / Experience

• HND / B.Sc in Accounting, Finance, Business Administration or other related fields.
• Prior audit experience.
• Proficiency in accounting principles and techniques.
• Proficient in Microsoft Office (especially Excel) and accounting software.
• Ability to analyse and determine the applicability of financial data.
• Strong interpersonal skills and ability to work professionally with persons at all levels.
• Strong analytical and mathematical skills.
• Attention to detail.

Application Closing Date: 23rd April, 2023

Click here to apply online