Ongoing Recruitment at Progiant Media

Progiant Media is a Leading Digital Marketing Agency in Africa. Our goal is to help Businesses succeed and become Industry leaders in the very competitive Digital Market. We are an Agency you can trust! Our company is made up of Reliable, Responsive professionals who always deliver flawless Results with excellence.

We are recruiting to fill the position below:

Job Position: Quality Assurance Manager
Job Location: Lekki, Lagos
Employment Type: Full-time
Reports to: CEO

Job Purpose

• Responsible for maintaining customer experience, highlighting knowledge gaps and broken promises and increasing consistency in customer service across all channels by reporting on all violations and also highlighting the top performers

Responsibilities

• Monitor and report on interactions across all channels (Calls inbound, outbound, chat, Social media wall/inbox, & Emails)
• Feedback on the spot to the management on urgent violations
• Collect samples for the operations/management on top issues or policies that need to be changed or updated.
• Audit and analyze the Contact Center Compliance issues.
• Brief weekly the Leaders with the gaps of their teams and their points of developments
• Follow up on cases before they become Escalations with the Cases team and CC manager.
• Participate in the weekly review of quality metrics and report out impacting factors that need attention to drive improvement.
• Social Media Optimizations and OnBoarding Process
• Distribute Tasks to Contractors

Efficiency & Effectiveness Measures:

• Reduction in customer turnover
• High net promoted scores from clients.

Educational Qualifications

• Good Degree Qualification in any discipline
• Knowledge of Kaizen is added advantage
• Professional Certification an advantage

Relevant Experience:

• 2 years experience making captivating designs
• A strong portfolio is paramount
• Personal Characteristics & Behaviour
• Active listening
• Good Analysis & Troubleshooting skills.
• Ability to analyze and troubleshoot
• Clear and concise communication
• Attention to detail.

Skills And Competencies:

• Social Media monitoring background is mandatory.
• Not less than one year working as a Customer service Quality Assurance Specialist.
• High level of adaptability, flexibility, and effectiveness in handling multiple priorities simultaneously.
• Solution-oriented and proactive attitude
• Eager to work in a team environment and share knowhow – easily adapts to new situations and changes
• Excellent Excel and PowerPoint skills.

Salary

• N100,000 monthly.

Job Position: Social Media Manager
Job Location: Akoka, Lagos
Employment Type: Full-time
Reports to: Quality Assurance Manager

Job Purpose

• Oversee all social media activities
• Responsible for working on briefs and bringing them to life by working with the creative team to produce work of a quality that is above and beyond the competition.

Responsibilities

• Work as part of the Creative Execution team to deliver impeccably executed, conversion-focused, motion/graphic design assets, to drive the best quality results for your portfolio of clients.
• Work on open briefs, alongside Creative Strategists and Copywriters, to transform client-approved creative concepts into brand new campaign assets for advertising campaigns on channels such as Facebook and Google.
• Work closely with Social Specialists to produce iterations of best-performing assets on Search and Social channels, in order to continually maintain and improve campaign performance.
• Design each creative to suit each brand and user segment - from funny and provocative to austere and sophisticated.
• Responsible for ensuring the highest quality of design, every time.
• Spare working hours will be put into developing your design skills, supporting ad hoc design projects (such as landing page builds, email design, internal branding, whitepaper design etc.) and working on projects to help improve the department.

Efficiency & Effectiveness Measures:

• Timely delivery
• Satisfactory design output.

Qualifications

• Good Degree qualification in any discipline
• 4 years of work experience.
• Professional Certification an advantage.

Skills and Competencies:

• A strong design portfolio demonstrating digital design across various customer touchpoints.
• Experience working on motion and graphic designs for social media and paid search advertising.
• Expert use of Photoshop and Illustrator
• Strong experience working with animated GIFs and videos, After Effects skills are a must.
• Great sense of design and composition, with a strong eye for layout, ability to understand and follow brand guidelines and strong typographic skills.
• Strong organisational and multitasking skills - ability to respond to changes quickly, work at pace, prioritise workload effectively and manage deadlines.
• Understanding of how to pitch ideas with sketches, wireframes and mock-ups.
• Interest in growth and digital marketing.
• High Emotional IQ - ability to deliver tough feedback in a constructive manner.
• Team Player - propensity to make decisions that are for the good of the group
• A fast learner - the creative world is constantly changing. We’re looking for people who are curious, want to learn and work on what they don’t know
• Owning it - whether it’s something you're really proud of or something you’d rather forget (we all make mistakes). We want to be a place where we win together, lose together - and that starts with each of us taking responsibility for delivering the best we can.

Salary

• N80,000 monthly.

Method of Application
Interested and qualified candidates should send their Resume to: hr@progiantmedia.com using the Job position as the subject of the email.