Operation Manager, Mobile Money Services


Qualiserve Group - The organization started its operational activities as Qualiserve Technologies Limited in the year 2005 to provide ICT solutions. Since then, Qualiserve has earned a reputation of helping its clients to attain improved performance in the provision of quality services in IT and other areas such as Telecom Infrastructure and Man-power Outsourcing. 

Today, Qualiserve has shown its strong presence in the West African market from where it is ideally positioned to provide services in major sectors.

We are recruiting to fill the position below:

Job Position: Operation Manager, Mobile Money Services

Job Location: Lagos
 
Job Description

  • Marketing, Operation Guidance and Quality Management
  • Provide Business Operation Consultant Service to local Mobile Money Operator, based on Huawei Mobile Money system.
  • Develop long-term Joint-Operation (JO) Partnership to setup, co-operate local e-money ecosystem.
  • Be responsible for Market Research and Analysis in the different target market/country, Business development of Partnership, Business Plan, Business Process design, etc. Furthermore, have full operation responsibilities of project result.
  • Take charge of project operation, help Joint-Operation partner to design business development plan and operation strategies, undertake part of operation activities. Co-operate with Joint-Operation partner to execute business plan, help to increase user amount; transaction volume and also gain the profit.
  • Take charge of providing valuable market requirement for Product roadmap, or technical solutions, continuous improve product quality.
  • Work with Joint- Operation partner to Expand and manage the distribution and merchant network on the mobile money platform.
  • Ensure that products and services of the highest quality and popularity are integrated with the platform.
  • Source the market for new acquisition opportunities.
  • Monitor and Evaluate operational activities for the Mobile money service and get new opportunities to promote the service.
  • Monitor SLA and ensure that SLAs agreed on the mobile money platform are met by partners and agent networks.
  • Develop Yearly Product Road for the mobile money platform.
  • Monthly and Yearly Financial reconciliation, settlement and Reporting.
  • Liaise and support the technical team to manage the platform performance, upgrades and other modifications.
  • Ensure the subscriber acquisition and Revenue Target are met by launching attractive commercial and promotion offers.
  • Ensure daily, weekly and monthly reports exist and are sent for all relevant activities, trends and revenues for mobile money services.

Job Requirements

  • Bachelor's in Accounting ,Finance, Administration, Engineering or Marketing (MBA or Master’s Degree will be Advantageous)
  • Language fluency in English.
  • 5+ years work experience in financial industry, include bank, payment, e-payment is more preferable etc ;(3+ year out of the work experience must be on a mobile money platform)
  • Knowledge of risk and regulatory of the Mobile Financial Services industry
  • Good understanding of accounting/financial standards , principles and ability to resolve basic financial problems
  • Very good knowledge and presentation skills using MS Excel, MS PowerPoint and other relevant software (for the purpose of analyzing data and producing reports)
  • Comprehensive knowledge of local Central Bank rules and


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