Operations Associate Job at Maisha Meds

We are recruiting to fill the position below:

Job Position: Operations Associate

Job Location: Kaduna
Employment Type: Full time
Department: Country Team

About the role

• We are looking for enthusiastic and diligent team members who will join our team with a focus on growing our customer base in Nigeria.
• The candidate should have experience in sales and customer acquisition, lead generation, converting sales, and working collaboratively with other members of the sales team.
• Reps should enjoy a fast-paced working environment, love working with and interacting with customers, and contributing to creating a vibrant customer support culture at Maisha Meds.
• You should be a strong communicator, and driven to innovate new solutions on the go. 

Responsibilities

• Adeptly plan and organise yourself and your selling activities daily and weekly
• Map facilities, conduct regular outreach, and foster a network for referrals to generate leads
• Present, promote and sell our software and the corresponding hardware using a question-led, active listening approach to selling
• On our CRM, HubSpot, regularly track your activities, deals and pipeline
• Establish, develop, and maintain positive business and customer relationships
• Streamline workflows for seamless transactions and efficient order processing.
• Expertly master our product knowledge to accurately inform and educate prospective customers
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Utilise app analytics to track user behaviour, sales trends, and areas for improvement..
• Implement QA protocols to maintain product/service integrity and customer satisfaction.
• Onboard new users and customers, ensuring effective app usage.

Qualifications

• Degree (minimum) in Business, Customer Service, Pharmacy Business or other related fields
• Tech conversant and ability to quickly learn and become a proficient user of both our app and internal tools.
• Active listening skills..an ability to listen to customers when selling to understand their challenges and how we help solve them
• Growth mindset and enthusiasm for learning, feedback, and continuous improvement
• Humility and personal stability. We are looking for passionate professionals that combine strong leadership skills with conscientiousness, patience, and a humble approach to service
• Experience with sales processes and CRM systems a plus
• Familiarity with the local business landscape in Kaduna and regulatory processes specific to the region a plus
• Excited and energetic to work tirelessly on acquiring customers
• Uphold high ethical standards and integrity in all operations, ensuring compliance with legal and regulatory guidelines.
• You care deeply about what we’re building and how it may change how healthcare is accessed for millions of patients.

Why You Should Join Us

• On a roll: Doubling year over year with new funding partnerships soon to be announced and recent expansion into Uganda, Nigeria, and Tanzania
• Great team: Founded, managed and backed by successful veterans of Stanford School of Medicine, Google, mPharma, I&M bank. We have technologists, clinicians, and economists working side by side to solve difficult problems.
• Great funders: We’re backed by the Bill & Melinda Gates Foundation, USAID Development Innovation Ventures, CIFF, WHO FIND, and Pfizer to pay for healthcare on behalf of patients, with others to be announced soon.
• Huge market: Disrupting a massive, growing $50+ billion market for healthcare payments for low-income patients, with a focus on paying for health outcomes to ensure patients get better.
• Great customers: Create incentives that ensure our nurses, pharmacists, and clinicians provide excellent care and pay them when this happens.
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.