Operations Associate Job in Lagos

We are an on-demand delivery service in Africa. We assist vendors in seamlessly delivering food, medicine, groceries, and local market produce while providing customers with a platform to order from their preferred vendors.

We are recruiting to fill the position below:

Job Position: Operations Associate

Job Location: Lagos
Employment Type: Contract

Job Description

• We are looking for highly skilled and smart individuals to join our operations team.
• Successful applicants will be in charge of ensuring the company's day-to-day operations run smoothly, including coordinating deliveries, managing order timelines, and providing excellent customer service.

Key Responsibilities

• Ensure that all aspects of the order management timeline are carried out effectively.
• Communicate with other team members to resolve issues and provide updates on customers’ orders.
• Resolve issues through chat, mobile calls, and in-person meetings by providing accurate information and appropriate solutions.
• Escalate recurring issues as quickly as possible for resolution.
• Identify and recommend process enhancements to improve efficiency and customer satisfaction.
• Ensure Chowdeck riders, agents and vendors adhere to established brand guidelines.
• Stay updated with the app's features, policies, and processes.
• Provide internal updates on insights from engagements with vendors, riders, customers, and vendor agents to improve Chowdeck's overall service.
• Perform other duties as assigned by the operations manager.

Requirements
You'll thrive in this role if you:

• Insist on high standards from yourself.
• Are a team player.
• Are honest.
• Are a very fast learner.
• Are motivated by the opportunity to improve the lives of our customers and provide a seamless food delivery experience.
• Are extremely patient and calm under pressure.
• Can communicate clearly and empathetically, both in writing and verbally.
• Able to break down complex ideas into comprehensible bits.
• Are very intuitive and willing to gain knowledge from new experiences.
• Love to solve complex issues when the answers are not readily available.
• Have a deep and unrelenting focus on customer satisfaction and experience.
• Are flexible to work in shifts, including evenings, weekends, and holidays.
• Have the ability to work in a fast-paced environment and prioritize tasks effectively.

Benefits

• Aside from the salary, there are other benefits, such as a lunch allowance, a laptop to make your work easier, as well as medical coverage for your well-being.
• Smart and kind colleagues who are genuinely interested in your professional growth and development.
• Collaborative and dynamic work environment for learning.
• Recognition and rewards for outstanding performance.