Operations Controller Job at RedCloud Technology

RedCloud is a highly-diverse, dynamic team comprised of driven talent from 21 different countries, speaking at least 10 languages, with a footprint in seven locations worldwide - and we’re still growing. With a team across 3 continents, over 30+ nationalities contributing to open commerce movement, we’re always looking for new talent to join our mission and drive our business and our technology forward, from our touchpoints in London, Buenos Aires and Lagos.

We are recruiting to fill the position below:

Job Position: Operations Controller

Job Location: Lagos
Employment Type: Full Time

Job Description

• As an Operations Controller, you will be instrumental in providing contract admin support and insightful data analysis to help drive sales performance and profit objectives.
• You will be responsible for sales process adoption and compliance to ensure greater sales effectiveness and efficiency. The successful candidate reports to the Operations Manager.

What You Will Be Doing

• Collate customer contract onboarding documents as received from sales.
• Provide pricing and contract support by providing the sales team with high-quality and competitive proposals.
• Sets up online training appointments with clients once the onboarding process has been completed.
• Conduct monthly customer calls to ensure client satisfaction.
• Assist with product pricing updates as received from GTM/Account Management Team
• Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions.
• Sources imagery when client cannot provide them.
• Ensures CRM tool is updated with all client information and documents.
• Assist with requests for product additions/amendments.
• Assist with ad-hoc dashboard management for out-of-stock products as reported from the field sales team.

Requirements
What you should have:

• Have Diploma / Degree in Commerce, Marketing, Business Administration, or a related field.
• 3-5 years of prior experience in a similar role.
• Knowledge of business intelligence tools and strong capabilities in Excel will be an advantage.
• Analytical mind as well as strong commercial acumen.
• Proactive and possess excellent interpersonal and communication skills.
• Experience in matrix environments requiring you to work with a wide range of stakeholders.
• Keen attention to detail and adherence to deadlines.