Operations Manager

ETAD Consult - Our client, a key player in the Transportation and Logistic sector is recruiting suitably qualified candidates to fill the position below:

Job Position: Operations Manager
Job Location: Lagos

Job Description

• Fully accountable for all daily operations with the primary focus on exceeding expectations for service quality
• Ensured day to day operations and targets are being achieved
• Clearly defined commercial risks and consideration of pricing strategy
• Manage contracts and projects as well as developing key initiatives to support growth
• Negotiate contracts for all clients and suppliers
• Estimation for the new tenders. Following the sales team
• Manage inventory of supplies, materials, pesticides and equipments
• Manage purchase requirements
• Brand development, marketing strategic planning
• Conduct assessments and propose improvements to methods, systems and procedures in areas such as operations, records management and communications;
• Implement Key Performance indicators against all service provided to clients
• Developed and implement Operational Procedure Manuals
• Develop, set and maintain productivity and quality standards
• Conduct Monthly Performance meetings with Staffs
• Supervision of daily scheduling of staff members according to clients appointments, as well as drivers routing for pick-ups and drops.
• Maintaining cleanliness and personal hygiene of all workers
• Mentoring the teams to ensure the achievement of KPIs
• Developed and implemented schedules
• Ensure Customer excellence and delivery of quality service
• Manage Customer and Vendor relations
• Attend clients meetings and resolve complaints.
• Periodical site visits to ensure quality are as per company standards.
• Establish and maintain relations with clients, suppliers

Qualifications

• Minimum of 4years working experience in job role and firm.
• B.Sc. / HND qualification.