Operations Manager Job at Letshego Group

The Letshego Group is a proudly African multinational organisation, headquartered and listed in Botswana and focused on delivering inclusive finance solutions to underserved populations across 11 Sub Saharan Markets.

With a staff compliment of over 3,000 - including both direct and indirect sales agents - and more than four hundred thousand customers, Letshego is synonymous with leveraging innovation and technology to improve the lives of individuals who have limited access to traditional financial services.

We are recruiting to fill the position below:

Job Position: Operations Manager

Job Location: Lagos

Role Summary

• The role is responsible for maintaining high standards of service delivery while adapting to changing customer and business needs in a timely manner.
• This includes ensuring that the development, design, and operation of business systems align with the organization’s strategy, meet regulatory requirements, and are cost-effective.
• The individual must also understand and manage technology and operational risks by implementing effective controls across the business.
• Additionally, the role leads digital transformation efforts to improve operational efficiency and enhance the customer experience.

 Key Responsibilities

• Create and execute the digital strategy, ensuring alignment with the bank's overall goals and objectives.
• Lead digital transformation efforts by successfully integrating and adopting digital banking solutions.
• Manage digital channels by overseeing operations of services like card, USSD, web, mobile banking, and instant loans.
• Align business unit strategies to create a unified approach and “single face” to the market.
• Maintain platform performance by ensuring high availability and optimal performance of all digital platforms.
• Lead digital projects from start to finish, ensuring timely completion within budget.
• Understand relevant regulations and business constraints, defining requirements to ensure the operating model meets compliance standards.
• Demonstrate successful implementation of technology and operations strategies.
• Drive operational and technology efficiency by standardizing processes across departments and minimizing operational risks.

Education and/or Experience Required

• Bachelor’s Degree in Business Administration, Information Technology, Computer Science, or a related field. 
• At least 7-10 years of leadership experience in general banking and/or microfinance.
• A Master’s Degree in Business Administration or relevant certifications (e.g. PMP, Agile, ITIL) are a plus.
• Strong understanding of digital banking technologies, project management tools, and cybersecurity best practices.
• Relevant experience in a senior position in operations within a service industry, preferably banking. 
• Strong ability to build relationships with key stakeholders internally and externally. 
• Sound knowledge of the Financial Service Industry operations and its products
• Must have a good command of English, speech and writing.
• Attention to detail and ability to execute deliverables in agreed time frames.

Method of Application
Interested and qualified candidates should send their CV to: ngcareers@letshego.com using the Job Position as the subject of the mail.