Operations Manager Job at Pharmarun

Pharmarun is an on-demand platform providing fast and easy access to medication. We do this by finding, financing and delivering medication to users.

We are recruiting to fill the position below:

Job Position: Operations Manager

Job Location: Lagos
Job Type: Full Time

Position Summary

• We are seeking a highly skilled and motivated Operations Manager with a strong pharmaceutical background and commercial acumen to oversee and optimize our operational processes.
• This individual will ensure seamless coordination across our supply chain, vendor relationships, and logistics while driving efficiencies that support the company's growth goals. 
• The ideal candidate will combine their deep understanding of the pharmaceutical industry with business insights to manage operations that deliver exceptional service to both B2B and B2C clients.

Key Responsibilities
Operations Management:

• Oversee daily operations across the supply chain, including procurement, inventory management, order fulfillment, and logistics.
• Develop and implement SOPs to ensure efficiency, compliance, and scalability.
• Collaborate with the customer service, vendor operations, and logistics teams to optimize workflows and ensure timely service delivery.
• Monitor operational performance through KPIs and identify areas for improvement.

Pharmaceutical Oversight:

• Ensure compliance with pharmaceutical regulations and standards in procurement, storage, and distribution.
• Maintain quality control over pharmaceutical products and ensure proper handling and storage conditions.
• Liaise with regulatory authorities to stay updated on industry requirements.

Commercial Strategy & Execution:

• Drive operational initiatives that align with the company’s revenue and growth objectives.
• Identify opportunities for cost optimization, improved margins, and enhanced customer satisfaction.
• Support the sales and marketing teams in meeting customer demands, including B2B partnerships and on-demand platforms.

Team Leadership:

• Manage, train, and mentor operations staff, ensuring a high-performing team.
• Foster cross-functional collaboration to align operational goals with company objectives.
• Develop a culture of accountability, efficiency, and innovation within the operations team.

Vendor & Partner Management:

• Build and maintain relationships with pharmacies, suppliers, and logistics partners.
• Negotiate terms with vendors to secure the best value for the business.
• Ensure vendor performance meets service-level agreements (SLAs).

Data-Driven Decision Making:

• Analyze operational data to inform strategic decisions and improve efficiency.
• Prepare and present reports on operational performance to the leadership team.
• Monitor inventory and sales data to forecast demand and adjust supply chain operations accordingly.

Qualifications

• Bachelor’s Degree in Pharmacy, Supply Chain Management, Business Administration, or a related field.
• Minimum of 5-7 years of experience in operations management, preferably within the pharmaceutical or healthcare industry.
• Strong understanding of pharmaceutical regulations, supply chain logistics, and commercial operations.
• Proven experience in managing cross-functional teams and driving operational efficiencies.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in inventory management systems, ERP tools, and data analysis software.
• Commercial mindset with the ability to align operations with business growth objectives.

Preferred:

• Experience in scaling operations for tech-driven pharmaceutical or health-focused startups.
• Familiarity with vendor and partner management platforms.

Key Attributes:

• Detail-oriented and process-driven mindset.
• Strong leadership and people management skills.
• Ability to adapt to a fast-paced, dynamic environment.
• Strategic thinker with a hands-on approach to problem-solving.