Operations Manager Job at Sigma Consulting Group

Sigma Consulting is one of the fast-growing Nigeria’s management & healthcare consulting firms. We work with top executives to help them make better decisions, convert those decisions to actions and deliver the sustainable success they desire. For more than 5 years, we’ve been passionate about achieving better results for our clients, results that go beyond financials and are uniquely tailored, pragmatic, holistic, sustainable and clients oriented.

Sigma has more than 41 consultants in major industries and provides services in 3 countries.

We are recruiting to fill the position below:

Job Position: Operations Manager

Job Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

• Staffing the hotel appropriately.
• Reviewing employee behavior, appearance and performance.
• Developing and implementing strategies that will ensure a positive experience that exceeds guest’s expectations
• Work collaboratively with all department managers to make sure operations are running smoothly in tandem with one another.
• Oversee different department managers, guests, and other staff.
• Anticipate all guest needs and respond promptly & accordingly
• Establish and maintain standards for staff performance and customer service
• Maintaining full knowledge of all inner workings of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events and more.

Requirements

• Candidates should possess a Bachelor's degree / HND / Master's degree qualification.
• At least 3 years experience as an operations manager OF A HOTEL or in the hospitality industry.
• Should reside in Lekki or its environs.
• Must have a keen understanding of all the inner workings of a hotel.
• Must have vast organizational and leadership skills.
• High level of responsibility and accountability
• Strong management and communication skills.

Method of Application
Interested and qualified candidates should send their CV to: recruitments@sigmacg.co using the "Job Title" as the subject of the email.