Operations Manager Job at Talent Spur Advisory

Talent Spur Advisory - Our client is a Logistics and Supply Chain Management company, that specializes in improving the efficiency and effectiveness of its client business processes by expertly managing their in-house importations, custom clearing, haulage and warehousing and ensuring that its clients are provided with a high-quality service. Being a key player in the Logistics and Supply Chain industry, our client has an array of services that includes; End-to-End Supply Chain Management, 3rd Party Logistics, Freight Forwarding, Haulage, Local Clearing, Warehousing, and Project Logistics across cities in Nigeria.

They are recruiting to fill the position below:

Job Position: Operations Manager

Job Location: Isolo, Lagos
Reports to: Managing Director / CEO

Job Summary

• The Operations Manager is responsible for the supply chain management duties including selecting carriers, researching shipping methods, assessing budgets, and organizing storage.
• Overseeing the business operations for customs/clearing functions as well as forwarding (Sea freight, Airfreight, Import and Export).
• To be successful in this role, the holder must demonstrate strong attention to detail in order to oversee daily operations and logistics process and employees.
• In addition to having excellent organizational skills, you should also possess in-depth knowledge of logistics and supply chain systems.

Financial Impact:

• Secure and exceed annual quota objectives assigned by the management yearly.
• Maximize revenue growth by ensuring excellent service delivery to client, increasing customer satisfaction rate, and thereby increasing the rate of returning-customers/client.
• Achieve strategic periodic objectives for the operations department.
• Recommend cost reduction techniques, process and manpower optimization – reduction of wait time and waste of resources.
• Secure best rate from 3rd parties and ensuring minimized operational cost to drive revenue growth.

Span of Control:

• Shall lead the Overall Operations team, championing the Logistics, Shipping, Clearing and Freight forwarding, and warehousing value chain. Team comprising;
  • Logistics Operations Officer (1- fulltime staff)
  • Logistics and Shipping Operations Assistant (1- fulltime staff)
  • Shipping Operations Officer (1-fulltime staff)
  • Shipping Operations Assistant (1- fulltime staff)
  • Administrative and Customer Service Executive (1- fulltime staff).

Essential Functions

• Manage logistics operation for the business, including imports, exports, inventory control, warehousing and order fulfillment activities.
• Lead and drive the performance of the operation team, by ensuring that their process is aligned with the objective of the business.
• Select carriers and negotiate contracts and rates.
• Plan and monitor inbound and outgoing deliveries.
• Supervise logistics, warehouse, transportation, and customer services.
• Work with 3rd Party Warehousing service provider to ensure that the warehouse is organized, our client’s goods are properly shelved and label, plot routes, and process shipments.
• Oversees and ensures the resolve of any issues or complaints from customer / client and 3rd parties / vendors.
• Will be responsible for the relationship management with Customs, Handle Nafdac related concerns and compliance, as well as other agency queries.
• Deal with customs queries where the clearing or customer service staff cannot resolve same.
• Ensures that team report daily activities and provide periodic business / operations performance reports and required.
• Research ideal shipping techniques, routing, and carriers.
• Oversees and ensures the quality of consignment before shipment.
• Manage, control and supervise the activities of the Clearing and Forwarding operations staff.
• Monitor payments of debit notes (shipping and terminal).
• Use personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles in the clearing process.
• Agree on costs and disbursements to carry out clearing.
• Work with other departments and 3rd parties / vendors to incorporate logistics with company procedures and operations ensuring compliance to relevant regulatory standards.
• Evaluate budgets and expenditures.
• Update and evaluate metrics to assess performance and implement enhancements.
• Ensure all operations adhere to laws, guidelines, and ISO requirements.

Additional Responsibilities:

• Strategize on cost-reduction techniques by negotiating with trusted 3party service providers, authorities and vendors
• Understand how our client’s services can be customized to meet customer’s needs •
• Adhere to the company’s Policies and Procedures including Travel and Expense Policy
• Performs other duties as assigned.

Academic and Professional Qualifications

• Business Administration, Logistics, Shipping Management, Supply Chain, or related relevant field.
• Master's degree preferred business administration (MBA) or a related field.
• Minimum of Eight (8) years relevant experience or more, in an operations role and four (4) minimum experience in a managerial capacity, within the shipping, logistics and supply chain industry.
• Relevant Supply chain and logistics management certifications will be an added advantage.

Competencies (Knowledge, Skills and Abilities):

• Strong initiative and leadership skills – relevant skills and experience in building, training, motivating and coordinating teams.
• Excellent knowledge of the Customs and Excise HS Code and Explanatory notes and ability to handle Inspection Agents, Banks, Shipping Companies and Terminals.
• Membership of the Chartered Institute of Logistics and Transport Nigeria or any other relevant professional body gives an advantage for consideration.
• Ability to handle customs, nafdac and other relevant agency queries.
• Proven experience with effectively managing business operations for forwarding, clearing, project logistics and shipping, air and sea cargo, etc.
• Proficiency in computer use and multimedia applications.
• Good communication and interpersonal skills.
• Analytical and problem-solving business and entrepreneurial spirit.
• Proficiency in computer use and multimedia applications.
• Must be driven and ready to work round the clock to meet deadlines.
• Ability to effectively and efficiently manage Project and Business processes, and proficient use productivity software such as; Asana, To-do, Monday.com, Click-up, Ding talk etc.

Compensation and Benefit
Competitive and within the Industry Standard.

Method of Application
Interested and qualified candidates should send their Resume and Cover Letters to: talentspuradvisory.careers@gmail.com with the Job position as the subject of the email.