Operations Personnel Job at Rerum & Investices

Rerum & Investices, a firm in the financial services business, is recruiting to fill the position below:

Job Position: Operations Personnel
Job Location: Lagos
Employment Type: Full-time

Position Summary

• The operational Personnel of a Microfinance Institution plays a critical role in ensuring the efficient and effective functioning of operational processes within the institution. This role involves overseeing day-to-day operations, managing client transactions, maintaining accurate records, and adhering to regulatory requirements to support the institution's mission of providing financial services to underserved communities.

Responsibilities

• Client Transactions: Process client transactions, including deposits, withdrawals, loan disbursements, and repayments, accurately and efficiently, ensuring adherence to established procedures and compliance requirements.
• Account Management: Open and close client accounts, update account information, and perform account maintenance tasks as needed, maintaining accurate records and documentation.
• Compliance Oversight: Ensure compliance with regulatory requirements, internal policies, and industry standards governing microfinance operations, including client data protection, KYC (Know Your Customer) procedures, and AML (Anti-Money Laundering) regulations.
• Customer Service: Provide prompt and courteous customer service to clients, addressing inquiries, resolving issues, and offering assistance to meet their financial needs and enhance their overall experience.
• Cash Management: Manage cash flows and maintain adequate cash reserves to meet client needs, ensuring proper handling, counting, and reconciliation of cash balances.
• Documentation and Reporting: Prepare and maintain accurate records, documents, and reports related to client transactions, operational activities, and regulatory compliance, ensuring completeness and accuracy.
• Operational Efficiency: Identify opportunities to streamline operational processes, improve efficiency, and reduce costs, implementing best practices and recommending enhancements to operational systems and procedures.
• Training and Development: Participate in training sessions and workshops to enhance job-related skills and knowledge, staying updated on industry trends, regulatory changes, and new technologies relevant to microfinance operations.
• Risk Management: Identify potential operational risks and take proactive measures to mitigate risks, safeguarding the institution's assets, reputation, and compliance status.
• Collaboration: Collaborate closely with colleagues across departments, including credit, risk management, and finance, to ensure seamless integration of operational activities and alignment with organizational goals and objectives.

Requirements

• Bachelor's Degree In Finance, Business Administration, Economics, or a related field is preferred but not always required, depending on relevant experience.
• Operational Experience: Previous experience in operational roles within the financial services industry, preferably in microfinance or banking institutions, with a solid understanding of operational processes and procedures.
• Communication Skills: Effective verbal and written communication skills, with the ability to communicate clearly and professionally with clients, colleagues, and stakeholders at all levels.
• Compliance Knowledge: Familiarity with regulatory requirements and industry standards governing microfinance operations, including client protection, KYC/AML, and reporting obligations.
• Attention to Detail: Keen attention to detail and accuracy in performing operational tasks, including data entry, record-keeping, and transaction processing, to ensure error-free operations.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to identify issues, analyze root causes, and propose effective solutions to improve operational efficiency and effectiveness.
• Technology Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with banking software or operational systems used in microfinance institutions.
• Team Player: Collaborative attitude and willingness to work closely with colleagues as part of a team, contributing to a positive work environment and achieving shared goals and objectives.
• Adaptability: Flexibility and adaptability to changing priorities, operational needs, and evolving regulatory requirements within the microfinance industry.
• Ethical Standards: Commitment to upholding ethical standards, integrity, and professionalism in all aspects of operational activities and client interactions.

Salary
N100,000 - N200,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: besong.hannah@bluepointgs.com using the Job Position as the subject of the mail.