Operations Specialist Job at Klasha

Klasha is a technology company that builds cross-border commerce solutions for Africa. Klasha Business enables international merchants to accept payments from Africa using African payment methods and currencies, with payouts in hard currencies. B2B African merchants can also send money cross-border to different parts of the world in G20 and hard currencies. Klasha Personal allows consumers in Africa to shop and spend cross-border internationally through an app using African payment methods and currencies.

We are recruiting to fill the position below:

Job Position: Operations Specialist

Job Location: Lagos (Hybrid)
Department: Operations; Admin & Corporate Services

About the Role

  • As an Operations Specialist at Klasha, you will play a pivotal role in managing administrative tasks and processes to ensure the smooth operation of our business.
  • This role is focused on handling administrative and operational functions, including but not limited to bank account opening.
  • You will contribute to the efficiency and effectiveness of our daily operations and provide crucial support in various administrative areas.

Key Responsibilities

  • Bank Account Opening: Manage and oversee the bank account opening process, ensuring compliance and efficiency.
  • Documentation Management: Maintain and organize essential operational documents, contracts, and records.
  • Vendor and Supplier Coordination: Coordinate with vendors and suppliers for procurement and operational needs.
  • Office Management: Oversee office logistics, ensuring a well-organized and efficient workspace.
  • Facility Maintenance: Coordinate maintenance and repairs of office facilities and equipment.
  • Communication Liaison: Act as a liaison for internal and external communications, including with banking institutions.
  • Inventory Management: Monitor and maintain inventory levels, tracking supplies and materials.
  • Expense Tracking: Assist in tracking and managing operational expenses and budgets.
  • Process Documentation: Document and update operational processes and procedures for reference.
  • Compliance and Regulation: Stay informed about relevant regulations and ensure operational compliance.
  • Administrative Support: Provide administrative support to various teams and departments as needed.


  • Bachelor's Degree in a relevant field preferred.
  • 3+ years of experience in administrative or operations roles.
  • Effective communication skills.
  • Ability to multitask and handle diverse administrative responsibilities.
  • Strong organizational skills with keen attention to detail.
  • Proficiency in office software and tools.
  • Proactive problem-solving attitude.

At Klasha, we prioritize the well-being and development of our team members. Our comprehensive benefits package includes:

  • Access to cutting-edge technology and resources.
  • Private health insurance.
  • Membership to a mental health wellness program.
  • Flexible working conditions (hybrid remote and office model).
  • Access to Klasha Sessions for development training.
  • Work-from-anywhere weeks (three weeks remote per year).
  • Paid birthday day off.
  • Team-building events.
  • Paid parental leave.