Operations Support Staff Job at Bigkoko Global Services Limited

Bigkoko Global Services Limited is the Nigerian arm of Bigkoko Group, a multinational enterprise focused on transforming access to mobility, retail, IoTs and digital finance across Africa. Operating from its HQ in Enugu Nigeria, the company is strategically positioned to serve one of Africa’s fastest-growing consumer markets through a three-pronged model that integrates e-mobility, value retail, and digital gifting solutions.

Bigkoko Naija is built to power mobility, smart shopping, and cashless gifting across Nigeria. The company operates through three innovative service divisions.

We are recruiting to fill the position below:

Job Position: Operations Support Staff

Job Location: Port Harcourt, Rivers

Position Overview

• The selected candidate will support the Operations Manager in executing Bigkoko’s business blueprints for the Nigerian market, focusing on customer acquisition and engagement, field coordination, and partner on-boarding during the product launch phase.

Key Responsibilities

• Assist in the coordination and execution of the Bigkoko Gift Card and e-Ride launch activities in Port Harcourt.
• Serve as a liaison between vendors, riders, and customers for smooth daily operations.
• Handle cashless transaction reconciliations, vendor on-boarding, and basic administrative duties including customer support.
• Maintain excellent customer service standards and ensure brand consistency across partner locations.
• Support field marketing campaigns and collect real-time feedback from users and merchants.
• Prepare daily/weekly reports for the Operations Manager.

Qualifications & Experience

• Candidates should possess an OND (Ordinary National Diploma) in Administration, Social Sciences, Marketing, Management or related fields.
• Proven experience as a cashier, receptionist, marketer, and customer service representative.
• Strong interpersonal and communication skills.
• Ability to multitask, work independently, and adapt to fast-paced environments.
• Basic computer literacy (MS Office, Google Workspace, mobile apps, virtual meetings/presentation).
• Familiarity with digital payments or mobility services is an added advantage.
• Candidates residing near Aba Road / Artillery Junction/Obigbo/Igbo-Etche Environs will be given preference.)

What We Offer

• Competitive compensation package plus three weeks paid leave per year.
• Growth opportunities in a Pan-African tech company.
• On-the-job training with exposure to Bigkoko’s digital business ecosystem.
• Opportunity to be part of a pioneering team shaping cashless convenience in Nigeria.

Method of Application 
Interested and qualified candidates should send their CV and a short Cover Letter (max 1 page) to: careers@bigkokogroup.com using “Application – Operations Support Staff (Port Harcourt)” as the subject of the email

Note: Only shortlisted candidates will be contacted.