Outlet Supervisor Job at Hatlab Ice Cream Delite Limited

Hatlab Ice Cream Delite is a hospitality organization that specializes in the production, wholesale and retail of traditional Italian gelato and other complimentary pastries.

We are recruiting to fill the position below:

Job Position: Outlet Supervisor

Job Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities
Operational Leadership:

• Manage day-to-day operations of the outlet (production & shop floor).
• Ensure the cleanliness and organization of the shop floor.
• Implement and enforce standard operating procedures (SOPs).
• Ensure consistency in quality, taste, and presentation of all products.
• Ensure the secure and organized handling of cash and other payment methods.
• Monitor and maintain inventory levels, including ordering and restocking.
• Oversee the preparation and baking of a variety of pastries, desserts, breads, and gelato.
• Generate customer invoices and receipts for takeout and delivery orders.
• Verify the accuracy of billing information and resolve any discrepancies.
• Maintain accurate and up-to-date records of daily financial transactions.
• Reconcile cash registers and prepare daily financial reports.
• Reconcile daily cash transactions with financial records.
• Investigate and resolve discrepancies in a timely manner.
• Assist in preparing financial reports and statements as required.
• Collaborate with the finance team and management to ensure accurate financial documentation.
• Ensure compliance with financial policies, procedures, and regulations.
• Participate in internal and external audits as needed.

Customer Service:

• Foster a customer-centric environment.
• Train and lead staff in providing outstanding customer service.
• Address customer inquiries, feedback, and concerns promptly.
• Uphold brand standards for quality and service.

Team Management:

• Recruit, train, and develop a high-performing team.
• Schedule staff shifts effectively to meet operational needs.
• Conduct performance reviews and provide constructive feedback.
• Foster a positive and collaborative work environment.

Sales and Marketing:

• Implement sales strategies to achieve revenue targets.
• Collaborate with the marketing team to execute promotional activities.
• Monitor sales trends and identify opportunities for growth.

Recipe Development & production Planning

• Stay informed about industry trends and introduce innovative and seasonal product offerings.
• Create and modify recipes to meet the company's standards and customer preferences.
• Conduct research to stay current with product trends and techniques.

Ordering and Inventory Management.

• Source and select high-quality ingredients for production.
• Manage inventory of production raw materials and supplies.
• Place orders for ingredients and supplies as needed from HQ.
• Manage inventory levels to prevent shortages or overstocking.

Quality Control:

• Implement quality control measures to ensure that all products meet established standards.
• Conduct regular tastings and evaluations.
• Ensure that all products are well presented in an aesthetically pleasing manner.

Hygiene and Safety:

• Adhere to food safety and hygiene standards.
• Monitor and enforce cleanliness and sanitation in the pastry kitchen.

Qualifications

• Candidates should possess an HND / Bachelor's Degree 2-4 years of experience.

Salary and Benefits

• N80,000 - N100,000 / Month
• 13th Month
• Leave Allowance
• Holiday bonus.

Method of Application
Interested and qualified candidates should forward their CV to: careerswithkadri@gmail.com using the Job Position as the subject of the email.