Receptionist Job at Urielsprout Limited

Urielsprout Limited is an innovative, excellence-driven human capital development organization committed to transforming individuals and organizations through bespoke training, career guidance, and business advisory services. Our primary focus is on employability skills training, job matching (internships and paid employment), SIWES placements, business advisory, and support services. We also provide general capacity development training and workshops aimed at upskilling teams within organizations. Our goal is to elevate workforce readiness, enhance employability, and foster business success by equipping clients with skills and support needed to thrive in competitive markets. We leverage strategic partnerships to drive substantial positive impact.

We are recruiting to fill the position below:

Job Position: Receptionist

Job Location: Benin, Edo
Employment Type: Full-time

Job Description

• We are seeking a professional and customer-focused Receptionist to join our team at our client hotel in Benin City, Edo State.
• The ideal candidate must reside in Edo State and will be responsible for managing the hotel front desk, welcoming guests, handling reservations, and providing exceptional customer service.
• The Receptionist plays a key role in creating a positive first impression, ensuring smooth check-in and check-out processes, and supporting daily hotel operations in line with established service standards and company policies.

Responsibilities
Front Desk & Guest Services:

• Welcome guests warmly and attend to inquiries professionally
• Manage guest check-in and check-out procedures efficiently
• Handle room reservations, cancellations, and modifications
• Respond to guest complaints and requests promptly and courteously

Administrative & Communication Duties:

• Answer and direct phone calls, emails, and walk-in inquiries
• Maintain accurate guest records and update booking information
• Coordinate with housekeeping and other departments regarding room status
• Handle cash, POS transactions, and billing where applicable

Operational Support & Compliance:

• Maintain a clean, organized, and professional front desk area
• Adhere strictly to hotel policies, procedures, and service standards
• Ensure guest confidentiality and data protection at all times
• Support management with basic administrative tasks as required

Qualifications

• Minimum of SSCE / OND qualification
• At least 1–2 years of experience as a Receptionist, preferably in a hotel or hospitality environment
• Must be a resident of Edo State
• Good command of written and spoken English
• Pleasant personality with a professional appearance

Key Skills & Attributes:

• Computer Literacy: Ability to use a computer, including basic knowledge of Microsoft Office and hotel management software
• Customer Service Skills: Strong interpersonal and guest-handling abilities
• Communication Skills: Clear verbal and written communication
• Attention to Detail: Accuracy in handling bookings, records, and billing
• Multitasking Ability: Capable of handling multiple tasks in a fast-paced environment
• Integrity & Professionalism: High level of discretion and ethical conduct
• Time Management: Ability to work shifts, including weekends and holidays

Salary
N90,000 - N100,000 per month.

Method of Application
Interested and qualified candidates should send their Resume to: urielsproutrecruits@gmail.com using "Application for Receptionist Role" as the subject of the email.