Relationship Officer

ROLE SUMMARY

To prospect new clients and manage the company’s relationship with existing clients to grow the Merchant Services business line.

DUTIES AND RESPNSIBILITIES 

• Building and maintaining relationships with key personnel within customer companies.
• Ensuring the prompt implementation of the team’s approved merchant acquiring strategy and business plans
• Implementation of new marketing initiatives and solutions.
• Sale of point of Sale (POS) terminals and other products/solutions to Banks and clients.
• Ensuring that terminals assigned to ITEX at merchant’s location as PTSPs are not reassigned to another PTSP by proactively identifying triggers that may cause loss of PTSP role.
• Seamless interactions with both internal and external Customers.
• Ensuring that customer issues and/or service requests are promptly attended to.
• Monitoring and ensuring timely closure of all requests for service issued by the customer during onboarding stage.
• Monitoring terminal activity of the acquired merchants.
• Escalating areas of concern as raised by the customer and work with ITEX support teams/3rd parties to promptly resolve same.
• Conducting periodic meetings with the customers, internal and external to verify that customers are provided excellent services in line with (any) agreement prior onboarding.

REQUIREMENT

• BSC  or  HND  in Marketing or any Business-Related discipline.
• 1 - 3 year experience in a relationship officer or sales role.
• Strong Interpersonal skills.
• Good Communication skills - verbal and written.
• Problem analysis and solving skill.
• Strong Business intelligence skill
• Good knowledge in MS Office.