Relationship Officer Job st Primera Africa Finance Group

Primera Africa Finance Group is a financial services firm that provides a range of services to clients across the African continent. Our goal is to provide bespoke financial solutions, in the most professional and efficient manner to meet our clients' individual needs. Primera Africa Finance Group is a financial services firm that provides a range of services to clients across the African continent. Our goal is to provide bespoke financial solutions, in the most professional and efficient manner to meet our clients' individual needs.

We operate in four major business areas: Securities Trading, Financial Advisory, Principal Investments and Consumer Finance. Based on our people's global experience and local knowledge, we are able to deliver the most advanced financial solutions, keeping in perspective the local nuances peculiar to each market to ensure our clients receive superior advice. Overall, each client benefits from our dedication to excellence, entrepreneurial thinking and long-term commitment to service.

We are recruiting to fill the position below:

Job Position: Relationship Officer
Job Location: Lagos
Department: Sales
Reports to: Team Lead, Sales

Job Description

• Create a robust sales lead generation pipeline
• Conversion of leads to sales
• Meeting of sales target
• Develop prospects from current clients referral leads
• Preparation of proposal introducing Primera MFB
• Presentation of financial services to groups and organisation
• Digital marketing
• Ensure prompt service delivery and maintaining an acceptable turn around and time
• Advise clients on new products and services
• Receive feedback from clients of financial needs and areas of improvement
• Provide financial advise
• Prepare weekly and monthly report on sales activities
• Ensure follow up with clients on repayment, daily coordination of marketing activities
• Give support to team lead and sales supervisors

Accountabilities:

• Delivery of set sales target
• Lead generation
• Conversion rate
• Disbursed loans (new loans, cross-sell and renewals)
• Delivery of exceptional customer experience

Qualifications

• Minimum of HND / B.Sc. in social sciences or any relevant field
• Minimum of 2 - 3 years experience in sales & marketing role in same industry

Additional Information

Required Skills:

• Proficient in use of relevant computer applications
• Good data entry/keyboard skills
• Excellent verbal and written communication skills
• Listening skills
• Problem-solving
• Customer service orientation
• Initiative
• Adaptability
• Teamwork
• Stress tolerance
• Ability to multi-task and thorough
• Time management

Key Performance Indicators:

• Sales: Value of loans sold against budget
• Lead generation: Number of leads generated against target
• Conversion rates against leads generated: Refers to the percentage of leads converted to actual sales
• Group contact achieved: Number of proposals submitted against target
• Conversion against proposals submitted: Refers to the percentage of group contact(s) converted to actual group sales
• Customer retention: Percentage of cross-sell and renewals against customer base
• Customer Complaints <=1: Refers to the number of complaints received from customer

Key Interface:

• Sales team
• Branch advisory
• Underwriting
• Loan monitoring
• Portfolio management
• Recovery

Remuneration
Very competitive.