Restaurant Shift Supervisor Job at MacTay Consulting

MacTay Consulting is one of the first and leading management consulting firm in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through customized solutions that meet our clients’ needs. We have a proven track record of providing excellent services that impact our clients’ businesses.

We are recruiting to fill the position below:

Job Position: Restaurant Shift Supervisor
Job Location: Yaba, Lagos
Employment Type: Full-time

Role Purpose

• The purpose of a Restaurant Supervisor is to manage the day-to-day operations of a restaurant in order to ensure that guests receive high quality service and that the restaurant meets its financial goals.
• This role involves overseeing staff, managing resources, liaising with suppliers, ensuring compliance with health and safety regulations, and resolving customer complaints.
• He/She is also responsible for developing strategies to increase customer satisfaction, boost revenue, and promote the brand.
• They ensure that the restaurant runs smoothly, and efficiently. They also monitor food quality, manage customer complaints, and develop staff to ensure the best service is provided.

Job Summary

• The Restaurant Supervisor is responsible for supervising staff in the restaurant, ensuring a high level of customer service is maintained at all times.
• The supervisor will oversee front-of-house operations, including greeting customers, and taking orders.
• The successful candidate should have excellent customer service skills, a good knowledge of food safety regulations, and strong leadership and organisational abilities.

Responsibilities

• Organize and coordinate shifts for restaurant staff
• Monitor food and beverage supplies and order stock as necessary
• Develop and implement strategies to improve customer service and increase profits
• Handle customer queries and complaints
• Train and evaluate staff
• Supervise staff and ensure they adhere to health and safety regulations
• Ensure restaurant compliance with health and safety regulations

Skills / Requirements

• A First Degree holder in Hospitality Management or any related discipline
• Organisational abilities
• Leadership skills
• Conflict resolution
• Effective communication skills
• Ability to motivate and lead a team
• Excellent customer service
• Ability to delegate tasks
• Interpersonal skills
• Good knowledge of food safety and hygiene regulations.

Remuneration
N70,000 Monthly.

Method of Application
Interested and qualified candidates should send their Resume to: benita.chiedu@mactay.com using the Job Position as the subject of the mail.