Retail Store Manager Job at Elekza Limited

We are recruiting to fill the position below:

Job Position: Retail Store Manager

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• This role takes ownership of the assigned retail branch within the organization to ensure exceptional customer service, a proactive sales environment, and a profitable operation that focuses on expanding existing relationships, developing new business within the local market, and increasing total market share.
• Will also ensure that company standards and procedures are followed and always maintained.

Job Functions / Responsibilities

• Enforce and drive company policies and procedures.
• Responsible for coordinating the opening and closing procedures at the entrusted branch.
• Take ownership of the sales and revenue targets for the assigned branch.
• Take ownership of administrative, operational, and financial procedures and policies. Required for efficient day-to-day operations at the branch.
• Develop and lead sales, marketing, and business development for an entrusted branch.
• Articulate corporate mission and business goals within the store.
• Follow up to ensure proper execution of company initiatives and provide feedback to Sales Manager, as needed.
• Partner with sales team to build on business opportunities and achieve Company standards/goals; sales, store audits and profitability.
• Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service.
• Effectively manage customer complaints in a timely and effective way.
• Clearly communicate to staff all marketing and sales promotions.
• Evaluate product performance, pricing, sell through, and inventory levels.
• Communicate to the Sales manager what is driving sales results and discuss any issues/priorities, in order to develop strategies to maximize business.
• Ensure there are weekly visual presentation action plans.
• Maintain corporate visual merchandising directives and standards for sales floor and back room; continually review standards to ensure clear and consistent execution.
• Direct the training and development of store management. Ensure that all Employees are properly oriented into the Company and trained in their role.
• Ensure that all stock-on-hand reports are accurate and always kept current, bin cards vs pastel count vs physical count must match.
• Resolve stock discrepancies when they arise within the specified time.
• Communicate and resolve customer claims and complaints in an efficient and professional manner, escalation to top management is always required.
• Direct and monitor preparation and execution of store inventory counts and follow up on results.
• Analyze store level reports and create action plans to improve results.
• Communicate staff requirements and shortfalls.
• Assist with daily staff and shift planning.
• Maintain monthly attendance at respective branch
• Act on unsatisfactory performance and behavior from direct subordinates and involve top management in all disciplinary actions and procedures.
• Any other duty as required by the line manager in line with the post.
• Responsible for maintaining and building existing business relationships.
• Manage debtor’s accounts at the branch and collect outstanding amounts from corporate customers.
• Ensure daily sales reporting is done accurately and communicated timeously.
• Identify and communicate, stock and branch-specific requirements.
• Responsible for conducting daily, weekly, and monthly stock takes and reports.

Requirements / Qualifications

• A minimum of 5 years of experience in the retail industry, and experience in the Mobiles and Electronics industry is an advantage.
• 2 years of experience in holding management positions in the retail industry.
• Computer proficiency in MS Word and MS Excel.
• Degree or Diploma in Business or related fields.
• Attention to detail.
• Demonstrate customer service and customer satisfaction commitment.
• Goal and target orientated.
• Ability to make decisions independently.
• Demonstrate leadership, team building, and management skills.
• Proven sales and business development skills.
• Demonstrated ability to develop and manage income and expenses within an area of accountability.
• Demonstrated ability to train employees in customer service, sales, operations, and product knowledge.
• Considerable knowledge within the retail industry.
• Demonstrate analytical and problem-solving attributes.

Technical Skills
Competency and Skill Requirements:

• Proficiency in Microsoft Office and retail management software
• Analytical mind and familiarity with data analysis principles
• Astute business acumen.

Soft Skills:

• Excellent organizing and leadership skills
• Commercial awareness
• Ability to navigate stressful situations
• Proactivity and self-direction
• Strong written and oral communication.
• Strong organization and attention to details.
• Interpersonal skills

Attitude:

• Ability to work well under pressure
• Able to use discretionary judgment and make solid decisions.
• Must be willing to take initiative, work autonomously, and tackle complex situations.
• Must have exceptional time management and organizational skills including the ability to meet external and internal deadlines.

Salary

Attractive Salary

Method of Application
Interested and qualified candidates should send their CV to: arunelekza@gmail.com using the Job Position as the subject of the mail.