Senior Network Engineer Job at Tejas Networks

Tejas Networks is a global broadband, optical and wireless networking company, with a focus on technology, innovation and R&D. We design and manufacture high-performance wireline and wireless networking products for telecommunications service providers, internet service providers, utilities, defence and government entities in over 75 countries. Tejas has an extensive portfolio of leading-edge telecom products for building end-to-end telecom networks based on the latest technologies and global standards with IPR ownership. We are a part of the Tata Group, with Panatone Finvest Ltd. (a subsidiary of Tata Sons Pvt. Ltd.) being the majority shareholder.

Tejas has a rich portfolio of patents and has shipped more than 900,000 systems across the globe with an uptime of 99.999%. Our product portfolio encompasses wireless technologies (4G/5G based on 3GPP and O-RAN standards), fiber broadband (GPON/XGS-PON), carrier-grade optical transmission (DWDM/OTN), packet switching and routing (Ethernet, PTN, IP/MPLS) and Direct-to-Mobile and Satellite-IoT communication platforms. Our unified network management suite simplifies network deployments and service implementation across all our products with advanced capabilities for predictive fault detection and resolution. As an R&D-driven company, we recognize that human intelligence is a core asset that drives the organization’s long-term success. Over 60% of our employees are in R&D, we are reshaping telecom networks, one innovation at a time.

We are recruiting to fill the position below:

Job Position: Senior Network Engineer

Job Location: Nigeria

Responsibilities
What you work:

• Will be the single point of contact and Level 2 Support for all the Customers in West Africa to mitigate all issues.
• Will have to handle all the issues raised by Customers and should resolve the issues within the defined SLA. Should be ready to visit sites as well to resolve issues if need be.
• Should coordinate with R&D and testing teams for the issues resolution and determine the Root cause. Resolutions and Root cause analysis should be shared to the customer within SLA. * Conduct Monthly operations review with all customers to resolve all outstanding issues. * Share weekly SLA and project report to Customers and internally.
• Coordinate with the subcontractors for the Installation and commissioning and technically support the I&C teams for site issues and testing.
• Prepare project plan and follow the project schedule maintaining strict I&C and equipment quality control exceeding customer expectations.
• Perform bi weekly Network and NMS Health checks and rectify the issues identified during the checks.
• Follow up and track with R&D and testing team for bugs rectification and enhancements and maintain bugs and enhancement tracker for the closure.
• Should be able to perform Proof of concept tests at site.

Requirements
Mandatory skills:

• Should be proficient in Technologies like DWDM, OTN, FTTH (OLT & ONT) equipment’s issues Troubleshooting and resolution (should have been a part of TAC2/3 team).
• Should have been a part of I&C and testing of DWDM and OTN equipment’s.

Desired skills:

• Preferred Qualifications: Bachelors in Engineering (Electronics and Telecommunication).
• Work experience: 5 - 10 years in telecom product based companies
• NMS, L2,L3 switch, Ip, MPLS TP experience in Troubleshooting and configuration.

Note

• Person should be ready to travel across Africa for project deployment.
• Tejas Networks is an equal opportunity employer. We celebrate diversity and are committed to creating all inclusive environment for all employees.
• We welcome applicants of all backgrounds regardless of race color, religion, gender, sexual orientation, age or veteran status.
• Our goal is to build a workforce that reflects the diverse communities we serve and to ensure every employee feels valued and respected.