Senior Operations Personnel

SD Capital Resources Limited is a company that evolved from the fast paced and dynamic business environment, impelled with desire to develop Capital Resources for ground breaking results in organizations.

We are recruiting to fill the position below:

Job Title: Senior Operations Personnel

Location: Lagos

Job Description

• Manage daily service levels across all communications channels
• Inspire and lead a team to exceed their goals on a daily basis.
• Operationally responsible for ensuring the team is properly staffed and they have the skills, techniques, tools, and processes in place to exceed customer expectations.
• Online booking tool adoption and awareness
• Ensure, in coordination with account management, that all team members are aware of client travel policy and service level requirements and participate in client meetings when required.
• Ensure all transactions are charged and that open transactions are investigated and processed in a timely manner
• Provide and maintain a safe working environment, equipment and systems of work
• Guide, rectify and lead the team to perform world class travel solutions
• Handle the complete operations of the business including business development and revenue management

Requirements

• A Degree in relevant discipline
• At least 10 years experience of role
• Must have vast knowledge of IATA policy and standard and the use of Amadeus efficiently

Remuneration

• #4,800,000 per annum