Service Centre Consultant Job at Core Group Southern Africa

Core Group represents some of the world’s premier professional and consumer technology brands in Sub-Saharan Africa.

Core Group is the sole distributor for Apple in Sub-Saharan Africa and has represented the brand in South Africa since 1995. We are also the distributors for other major brands like Fitbit, DJI and Nintendo.

We are recruiting to fill the position below:

Job Position: Service Centre Consultant

Job Location: Lagos

Description

• To perform CPU(Mac) and iOS diagnostics and repairs.
• iStore candidates may be subjected to pre-employment tests.

Responsibilities
Repairs:

• Ensuring that daily repair target is met.
• Ensure high quality of repairs.
• Always up to date on latest GSX articles and new self-study product material releases.
• Ensure that GCX iOS and CPU Repair Qualification is achieved.
• Immediate actioning of highlighted jobs on Tech Priority Lists.
• Ensure units are diagnosed within 24hours of receipt, then either part has to be ordered or unit must be quoted.
• Ensure that repairs are repaired under the correct warranty qualification.
• Ensure units are completed within 24 hours of receipt of part or replacement.
• Ensure that IOS and MRI diagnostics have been performed on each and every repair.

Administration:

• Up to date and accurate repair administration and documentation on Local repair database.
• Correct and accurate GSX warranty application for each part used to facilitate a repair on GSX.
• Accurate quotations generated for Out of Wty Repairs on local repair database.
• Ensure that Out of Warranty units where quotes have been accepted are sent for invoicing.
• Ensure that parts are ordered on time as per AASP procedure.
• Ensure that all KBB’s have all the relevant Return labels, and in some instances additional local documentation “ICare Approval” on the spares boxes.
• Ensure that KBB spares are ready to be sent back on a daily basis.
• Ensure that repairs completed are also completed on the GSX repair system so as to prevent VAD ageing.
• Ensure that repair assessment comms SMS is sent when assessing units for every repair.
• Accurate completion and updating of all relevant Filemaker/GSX info before submitting job to QC (eg: New Serial Number, Diagnostics Performed, Technical Reports in “Customer To See” field, Warranty Fields, Completed Date, Parts Used/Not Used/ DOA tick boxes, GSX Repair Closed & Completed, Etc.)

Stock Control:

• Daily accountability of open jobs, statuses and assigned spares.
• To ensure that all policies are adhered so as to minimise risk and losses.
• Ensure all spares and parts in service center are GRV’d into FINCON and counted on a daily basis
• Ensure Service center daily count is sent to the management team daily before 12pm.

Requirements
Educational Requirements:

• BSc in Engineering related field and Technical/service support related certification.

Experience Required:

• Preferred technical experience with Apple iOS and CPU (Mac OS).

Key Competencies:

• Good Technical Knowledge
• Strong administration skills
• Customer focus
• iOS Certification (Achievable)
• ACMT Certification (Achievable).

Note: This position is based in Lagos and will require travel only in exceptional cases.