Service Engineer Job at Tetra Pak Nigeria

We are recruiting to fill the position below:

Job Position: Service Engineer

Job Location: Lagos
Job Type: Full time

Job Summary

• We have an opening for an experienced Service Engineer B to fill a rewarding and challenging role that will allow freedom with accountability while working directly with our Field Service Operations (FSO) team and customers.
• The role will include long term and short-term assignments, and last-minute service calls on all Tetra Pak equipment and components in the West Africa region.
• The FSO team delivers support to our internal team and customers by providing on-site support for Tetra Pak Equipment in our customers' production facilities. We are looking for customer-focused Service Engineers who can travel up to 50% of the time.
• You will also have a dedication to quality, health, and safety.
• The successful candidates will report to the Service Delivery Manager based in Lagos, Nigeria

What You Will Do

• Act as an ambassador for Tetra Pak always, ensuring and promoting good working relationships with customers, ensuring that Tetra Pak’s reputation is sustained.
• Execute all work in accordance with Tetra Pak and Customer food safety regulations and requirements, and escalate any discovered food safety, quality assurance or regulatory issues.
• Promptly report and manage all discovered Technical Issues according to the process and when needed, escalate to next appropriate level in a timely manner providing a proper problem description to ensure rapid resolution.
• Conduct systematic root cause analysis of problems to enable permanent resolution.
• Actively seek opportunities to drive continuous improvement at our customer's production facilities, and provide timely follow up on customer requests, concerns, and problems.
• Provide installation, commissioning, preventive maintenance and troubleshooting services on Tetra Pak Equipment in line with global Tetra Pak standards and OHS procedures and ensure that equipment performs according to defined expectations.
• Execute installation and commissioning of relevant rebuilding kits/upgrades according to procedures and reinstate lines into production.
• Perform the analysis and troubleshooting of mechanical, electrical and automation issues, and execute the necessary repairs.
• Conduct production supervision and operator training at customer sites.
• Obtain and maintain key certifications on key components and modules.
• Timely submittal of all travel expenses, time reporting, service reporting and e-mail correspondence
• Share knowledge and support the development of skills of Tetra Pak colleagues.

We believe You Have

• HND / B.Sc in Mechanical or Electrical Engineering with at least 5 years relevant experience
• Experience installing, maintaining, and troubleshooting of processing and packaging machines within the Food & Beverage industry is preferred.
• Experience in manufacturing equipment installation, controls/automation including servo systems, maintenance and/or service work an advantage.
• Strong mechanical aptitude
• Troubleshooting experience on Allen Bradley & Danfoss frequency drives, PLC equipment including Siemens S7, Rockwell RS Logix 5, 500, 5000 PLC programming software, Intouch (Wonderware) would be an added advantage.
• A fluent level of writing and speaking English.
• Commitment to a health and safety culture
• The ability to utilize WCM/TPM principles, such as Continuous Improvement and PSM methodologies.
• A valid driver’s license.
• Ability to handle multiple stakeholders with a customer focused mindset.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements