Shop Manager Job at Hans and Rene

Hans and Rene is the premier destination for freshly baked goods and artisanal Italian Gelato in Lagos, Nigeria. We are Connoisseurs of the Sweet Life. We are your happy place. We are where you go to to share laughs with your children, play footsie with dates, rekindle old friendships, and begin new ones. We remind you of all that is good and beautiful in life.

We are recruiting to fill the position below:

Job Position: Shop Manager

Job Location: Lagos
Employment Type: Full-time

Job Description

• Coordinate and assign roles to floor staff to deliver a seamless experience for customers.
• Timely service delivery and ease of purchase to ensure customer satisfaction.
• Interact with customers in the sitting area or payment point to ensure all customers are comfortable and are being attended to.
• Receive customer feedback, resolve and escalate complaint.
• Ensure products received comply with quality standard of the company. If they do not, reject and alert the appropriate team.
• Ensure products past their shelf life or expiry dates are not sold and disposed properly as well as documented.
• Develop a routine to sell out products before its expiry dates to prevent waste.
• Ensure quality of products or service is not compromised by any member of your team and indicate where found wanting.
• Forecast sale pattern to inform order for products. Putting into consideration, peak periods, seasons, promos, customer preferences and other external factors.
• Monitor and maintain inventory level.
• Timely service delivery and ease of purchase to ensure customer satisfaction.
• Interact with customers in the sitting area or payment point to ensure all customers are comfortable and are being attended to.
• Receive customer feedback, resolve and escalate complaint.
• Ensure products received comply with quality standard of the company. If they do not, reject and alert the appropriate team.
• Ensure products past their shelf life or expiry dates are not sold and disposed properly as well as documented.

Method of Application
Interested and qualified candidates should send their CV to: hrmanager@hansandrene.com using the Job position as the subject of the email.