Social Media / Sales Personnel Job at Capsgain Solutions

Capsgain Solutions is a full range eCommerce company. We research, design, develop and market products that makes life easier and better using the latest eCommerce systems and tools

We are recruiting to fill the position below:

Job Position: Social Media / Sales Personnel

Job Location: Lagos
Employment Type: Full-time

Job Overview

• We are seeking a versatile and enthusiastic Social Media and Sales Specialist to manage our online customer interactions and drive sales through various social media platforms.
• The ideal candidate will have a strong background in both customer service and sales, with a flair for graphic design.

Key Responsibilities

• Respond to customer inquiries on WhatsApp and other social media platforms promptly and professionally.
• Manage WhatsApp sales and ensure a seamless customer experience from inquiry to purchase.
• Collect and analyze customer feedback to improve products and services.
• Create engaging and visually appealing graphics for social media posts, advertisements, and other marketing materials.
• Develop and implement social media strategies to increase brand awareness and drive sales.
• Collaborate with the sales department to align social media efforts with overall sales goals.
• Generate reports on social media performance and provide actionable insights.

Qualifications

• Candidates should possess HND / B.Sc Degrees with 2+ years of relevant work experience.
• Proven experience in managing social media platforms and responding to customer inquiries.
• Strong sales background with a track record of meeting or exceeding sales targets.
• Proficiency in graphic design tools such as Adobe Creative Suite (Photoshop, Illustrator, etc.).
• Excellent written and verbal communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong analytical skills and the ability to interpret data to drive decisions.
• Experience in customer service and handling feedback.
• Knowledge of social media marketing strategies and tools.