Solutions Architect Job at Paystack

Paystack is a technology company solving payments problems for ambitious businesses. Paystack's mission is to help merchants in Africa get paid by anyone, anywhere in the world. Over 9,000 of some of the best businesses in Nigeria use Paystack’s modern payments gateway, including MTN, Taxify, Domino’s Pizza, Smile Communications, Opera, God is Good Motors, Axa Mansard Insurance, and many others.

We are recruiting to fill the position below:

Job Position: Solutions Architect

Job Location: Nigeria

About the Role

• The Technical Solutions team strives to be the best technical payment partner for global brands, enterprise businesses and startups operating in Africa.
• To achieve this, we partner with our merchants to unlock their full potential with Paystack by designing tailored solutions using our products to meet their unique needs and guiding them in adopting best practices that drive customer success and revenue growth.
• Our team works closely with the in-country business development teams to accelerate the sales cycle, and business onboarding.
• Additionally, we serve as a trusted bridge between our largest businesses and the product and engineering teams, sharing valuable feedback that shapes our products to solve real business challenges.

What You’ll Do
Pre-Sales Strategy and Solution Design:

• Work closely with the sales team to craft compelling Paystack solution proposals and pitches for potential clients.
• Lead technical discovery calls, asking the right questions to understand the prospect’s technical setup, payment challenges, and how they plan to use Paystack.
• Demonstrate Paystack’s product capabilities through live demos, API clients, sample projects, and other tools to help prospects visualize seamless integration.

Merchant Integration and Onboarding:

• Collaborate with newly signed merchants and the sales team to design tailored payment solutions.
• Prepare clear, structured Scope of Work documents to guide merchants through implementation.
• Ensure a smooth API onboarding experience by troubleshooting issues and optimizing integrations for scalability.

Post-Launch Growth and Optimization:

• Regularly review merchant performance, providing recommendations to optimize payments and unlock growth opportunities.
• Act as a trusted technical advisor, addressing escalations and maintaining strong client relationships.
• Identify upsell opportunities by recommending additional Paystack products and services.
• Gather feedback to improve Paystack’s product offerings and ensure long-term client success.

Industry and Market Expertise:

• Own the technical sales strategy for a specific industry or region.
• Develop and maintain an Industry Strategy Playbook, outlining how Paystack’s solutions address market-specific needs and challenges.

You'll thrive as a Solutions Architect if you:

• are based in Nigeria and have a background in software engineering, along with experience in technical sales and solutions design.
• have a proven track record of successfully working with enterprise-grade businesses in a technical, consultative role—understanding business needs, designing effective technical solutions, and communicating clearly with both technical and non-technical audiences.
• bring deep technical expertise, strong interpersonal and leadership skills, and the ability to build trust with senior executives while driving customer success throughout the entire journey. You think strategically and creatively, proactively identifying challenges, taking ownership, and maintaining a positive approach when facing obstacles.
• are well-versed in Nigeria’s tech and payment landscape and actively engaged in local developer communities. Public speaking ability is a welcome bonus.

Minimum Requirements

• Technical Experience: 5+ years in a technical role, ideally in pre-sales, customer support, or software engineering, with hands-on experience in REST APIs, SDKs, and payment gateway integrations.
• Solution Design & Integration: Proven experience in integrating technical solutions for external partners or merchants.
• Communication & Presentation: Ability to explain complex technical concepts clearly to both technical and non-technical audiences.
• Problem-Solving: A proactive, hands-on approach to troubleshooting and resolving technical challenges in real time, with a track record of methodically tackling issues to final resolution.
• Customer Success Mindset: Strong commitment to ensuring merchants succeed by delivering effective solutions and outstanding support.
• Project & Portfolio Management: Ability to manage multiple projects and merchant accounts while effectively prioritizing tasks.
• Industry Knowledge: Understanding of Nigeria’s fintech ecosystem, payment regulations, and compliance standards.
• Entrepreneurial Mindset: Ability to take initiative, navigate ambiguity, and thrive in a fast-paced environment.