Supply Side Officer Job at New Incentives

New Incentives is a pioneer in a growing movement of giving small incentives to caregivers whose infants get immunized, while increasing awareness of the health benefits of childhood vaccinations.

We are recruiting to fill the position below:

Job Position: Supply Side Officer

Job Location:
 Kano
Employment Type: Full-time

Key Duties and Responsibilities


  • Daily review of the various platforms from which supply-side issues can be identified and update of all supply-side logs.
  • Continually engage and communicate with FMs or LCCOs of clinics or LGAs with cases to investigate, identify actions already taken, and ascertain status of supply-side cases.
  • Provide supply-side verbal reporting and active participation during the twice weekly government relations team meeting.
  • Engage with supply-side government stakeholders to advocate program and supply-side followup.
  • Develop and disseminate supply-side reports to team members on a daily basis via email.
  • Follow up with team members on a daily basis and take action to resolve supply-side issues, identify case status, and update the supply-side logs.
  • Conduct phone calls with all LCCOs and Apex Clinic Officers in charge of vaccine distribution at LGAs and clinics, respectively, on alternating weeks.
  • Weekly update of the Master case log.
  • Provide innovative recommendations and ideas on how to minimize or eradicate supply stockout and runouts.

Security Awareness:

  • Report all security incidents in areas of operations, including incidents that do not directly affect staff and/or operations.
  • Take responsibility for personal safety and the safety of team members, as applicable, in the field.
  • Read and understand all Security documents in the context of operations, including SOPs and Country Security Plan.

Other Duties:

  • As assigned by leadership (Less than 5% of role).

Key Performance Indicators
Rate of reduction in:

  • Monthly number of stockouts
  • Monthly number of rankouts

Rate of responsiveness to stockout and runout cases:

  • On the supply-side dashboards
  • Identified during calls to LCCOs
  • Identified during calls to apex clinics

Rate of adherence to:

  • Daily updating of the clinic, apex clinic or LGA case logs before night fall
  • Weekly updating of the master case log before the preceding Monday
  • Timely daily reporting to team members via email before 5pm

Education and Work Experience

  • HND or Bachelor's Degree in any field.
  • 1 - 3 years of relevant experience in an NGO.
  • Holding a similar position in the NGO sector will be advantageous.
  • The candidate must be a resident or willing to relocate to Adamawa/Taraba, Kebbi, Kaduna, Sokoto, Zamfara states.

Skills and Competencies

  • Good understanding of trends, challenges, opportunities, and regulations relating to the development sector
  • Strong communication skills (verbal and written) in Hausa
  • Strong interpersonal skills
  • Strong customer service and people management skills
  • Strong problem solving skills
  • High ethical standards and integrity
  • Ability to manage multiple priorities.