Support Engineer Job at Ericsson

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are recruiting to fill the position below:

Job Position: Support Engineer

Job Locations: Abuja & Lagos

Job Description

• As there are no distinct borders between the areas, you will need to be flexible and master more than one area.
• The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
• Working as a support engineer will require a broad knowledge of telecom and Datacom, covering both hardware, software, and network knowledge.
• You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as with customers and suppliers to Ericsson.
• The role more than often requires you to take on big responsibility and it is important that you can work independently.

Responsibilities

• Handle customer issues as dedicated support, 24x7 based on roster
• Lead and resolve technical issues and conduct Root Cause Analysis
• Knowledge Management
• Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
• Drive CSR review meetings with SDM
• Perform preventive maintenance.

Requirements

• Education: Bachelor’s Degree in Engineering
• Min years of experience: 5+ Years of experience
• Domain experience: CS Core domain resource with hands-on experience of CS Core domains: CSCF, MTAS, SBG/BGF, MSC-S, M-MGW, STP/IP-STP, UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE, Mobile Call flows and Protocols understanding.
• MAP, SCCP, SIP, Diameter and LDAP protocols handling
• Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure.
• MOP preparation with impact analysis and execution.
• Understanding of Cloud/Virtualization concepts and VNF/CNF Management
• Team Collaboration.
• Delivering results & meeting customer expectations
• Presentation & communication skills.