Team Lead, Visa Settlement Job at First Bank of Nigeria

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Position: Team Lead, Visa Settlement

Job Identification: 1108
Job Location: Lagos

Job Objective

• Supervise and manage the VISA Settlement Desks In line with stated processes and procedures.

Duties and Responsibilities

• Supervises the prompt and accurate settlement of all variants of the VISA Card (Classic, Gold, Premium and prepaid) across the different transaction types (Domestic & International transactions) and across the available channels (ATM, POS and Web)
• Oversees the timely and accurate treatment of all VISA Dispense errors, chargebacks, representments, cash disbursement reversal adjustments and refunds.
• Manages the settlement of VISA First Pay link transactions.
• Ensure timely resolution of discrepancies and enquiries on customers’ accounts and merchant settlements related to VISA transactions.
• Monitor and close all SLAs emanating from VISA settlement activity.
• Ensure proper and adequate stakeholders’ engagement as the need arises.
• Partner with Account monitoring and Investigating team in the review and resolution of reconciliation entries on Visa related accounts
• Supervises timely upload of all off cycle, annual and monthly credit card repayment as Processing of upload files from other sections of the unit.
• Manages the correct recognition of fees, charges and income for all VISA transactions.
• Ensures prompt and accurate funding of offshore accounts.
• Ensures a database of VISA activity files are maintained and updated.
• Review with the business and processing of VISA International monthly billing to the Bank (training costs, issuer fees, acquirer fees, etc.).