Tech Support Officer Job at 3Line

3Line commenced business in 2007 with the primary aim of using technology to make financial services easily available to the financially excluded. We believe this is a basic human right, and 3Line is our platform for achieving this purpose. We focus on four key areas: Electronic Banking, Issuer Processing, Agency Banking and Identity Management, all driven by our Card Scheme.

We are recruiting to fill the position below:

Job Position: Tech Support Officer

Job Location: Lagos
Employment Type: Full-time

Job Description

• Engage Switches/ 3rd Party Service Providers on service
• Real-time transaction monitoring.
• Resolve and escalate transaction failure issues.
• Monitor wallet balance with service providers.
• Monitor institution Wallet Balances.
• Analyze Transaction Trends Per Week.
• Engaging Switches on Issues as the need arises.
• Responding to Call-Out in a timely manner.

Job Requirement and Skill

• Minimum of the first-degree certification from a reputable institution.
• Minimum 2-3 years of working experience.
• Advance knowledge of Financial Transaction flows end to end.
• Hand-on experience dealing with switches/3rd party service providers.
• Ability to write basic and complex SQL scripts.
• Experience with handling Spreadsheet Data (Excel).
• Understanding of Terminal Management System.
• Ability to review and interpret logs.
• Advance knowledge in using and setting up real-time monitoring tools.

Salary

• Very Competitive

Method of Application
Interested and qualified candidates should send their CV to: humanresources@3lineng.com using the "Job Title" as the subject of the email.