Technical / Customer Support Specialist Recruitment at Youverify


Youverify is a leading provider of digital identity management and supports innovative Private security companies, Government agencies, FinTech companies, and top tier banks manage KYC, AML in a safe and regulatory compliant manner. Youverify’s mission is to be the most reliable source of identity, address and background data verification. Since been peer-selected by cohort members of Village Capital PayPal Fintech 2018, Youverify has continued to shift the verification landscape with our product offerings. As a company that provides modern and compliant identity and address verification services for government, global enterprises and start-ups, Youverify knows first-hand how difficult it may be for businesses to verify the identity of their customers, staffs and partners and we want to help to make this process as simple and easy as possible

. This is a unique opportunity to work in a fast-growing and product driven environment using new technologies and frameworks as we continue building our identity verification solution.

We are recruiting to fill the position below:

Job Position: Technical / Customer Support Specialist

Job Location: Yaba, Lagos
Employment Type: Full-time

Job Description

  • Youverify is looking for a Technical / Customer Support Specialist to join the team. Our ideal candidate is passionate about using technical and analytical skills to identify problems, find solutions, and improve relationships with our clients/customers.

Responsibilities

  • Researching technical issues and filing reports regarding product problems
  • Walking customers through solutions and API integrations
  • Reviewing product change requests
  • Learning about product updates and new technologies and supporting the roll-out of new product
  • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
  • Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
  • Maintain existing customer success metrics and data as directed
  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
  • Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
  • Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
  • Collaborate, problem solve, and/or strategize upcoming client meetings with team members
  • Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement
  • Work with the sales and marketing team to drill customer references and develop case studies

Requirements

  • B.Sc Degree in IT or related any field
  • Outstanding customer support skill
  • Good knowledge of the operating systems and relevant hard- or software (SQL, postman and be able to interpret basic codes)
  • Good problem-solving skills and focus on quality (quick to identify problems, form solutions, and execute step-by-step troubleshooting procedures)
  • Excellent knowledge of PC and Mac operating systems and Microsoft Office Applications.

Salary
N100,000 - N180,000 / month.

Method of Application
Interested and qualified candidates should send their CV including link to your GitHub profile and portfolio to: hr@youverify.co using "Technical / Customer Support Specialist" as the subject of the mail.

Note: Only Shortlisted Candidates will be contacted.

Click here to Apply