Telecom Account Manager Job at Infobip

At Infobip we dream big. Last year, over half of the world’s population interacted with businesses through the Infobip platform. It didn’t happen by chance: through 50+ offices on 6 continents, we are truly committed to helping our 200 000 enterprise clients reach and engage mobile users. Join us in driving the continuous success of Infobip by creating products that our customers love.

We are recruiting to fill the position below:

Job Position: Telecom Account Manager

Job Requisition ID: JR100115
Job Location: Lagos
Employment Type: Full Time (Hybrid / Remote)

Job Description

• OP Senior Technical Account Manager is an individual contributor role in the region or HQ that is accountable for supporting the client-facing roles towards the telecoms (OPMs and PGMs) by ensuring that the back-office operations are run smoothly.
• The individual in this role performs tasks that are related to the business operations; keeps the business afloat and provide the front-office with the ability to execute their various client-facing tasks.    

Responsibilities
The main responsibilities of this role are:  

• Supporting the OPMs and PGMs for the assigned telecoms 
• QBR preparation and presentation 
• Proactively communicating the status, escalations and recommendations for the telecoms 
• Resolving billing disputes 
• Cooperating with the internal stakeholders in bringing the best service to the telecoms 
• Escalations to the OPM, PGM, Global Telecom Growth Lead or Business Operations Expert about the possible issues 
• Dispatching the issues to the Core Network Team 
• Sender registration 
• Managing Short Codes (SMS and USSD) 
• Ensuring smooth introduction of the services and delivered solutions as well as the proper setup for the assigned telecoms, setup of the new services, and traffic monitoring when applicable 
• Keeping up with all the updates from the industry, updates on the products in the telecom sector as well as route pricing in cooperation with the BG (Business Growth) team. 
• As an experienced professional, the person in this role displays excellent knowledge in our internal tools, and business processes; runs the back-office duties independently, knows how to solve the disputes effectively or to whom to consult when needed and mentors the less experienced colleagues. 

Requirement

• Candidates should possess relevant qualifications.

Note

• Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. 
• All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.