Ticketing and Reservation Officer

iCarryGo.com Limited is an online travel company with her head office situated in, The Federal Capital Territory Abuja, Nigeria. The Company is committed to offering the very best of travel deals packages such as cheap flights, cheap hotels, professional visa consultation, all at an affordable rate.  We comprise of a group of professionals from major sector of the economy with a passion to drive the travel and tourism industry to a point of significance and relevance with the power of innovative technology.

iCarryGo.com Limited is recruiting to fill the position below:


Job Title: Ticketing and Reservation Officer
Location: Kaduna
Job Descriptions

• Candidates are required to have a high level proficiency in the use of booking and reservation GDS (Global Distribution Systems) software such as Amadeus, Galileo and Sabre.
• Reconciliation of sales returns to accounts for daily sales.
• Promote all company products to create awareness and generate sales.
• Answer inquiries regarding information such as schedules and procedures.
• Determine space availability on travel dates requested by customers and assign/sell such when available.
• Responsible for providing excellent services to customers in terms of ticketing reservations and company product to generate sales and ensure customer satisfaction and loyalty.
• Effect reservations & ticketing for all clients to generate sales.
• Fare quotes to all clients to provide the best applicable fares and generate sales.

Competencies

• Knowledge of basic airline fares and ticketing
• Knowledge of cash handling and debit card transaction
• Knowledge of air kiosk
• Detail oriented and accurate
• Ability to perform basic mathematics
• Ability to work under minimal supervision
• Excellent Customer service skills
• Excellent oral and written communication skills
• Ability to handle stressful situations

Requirements

• A good university degree/HND in any of the Social Sciences or Business Management Disciplines.
• All applicant must have 2-5 years of experience
• Applicant with other certification is an added advantage
• The applicant must be residing in Kaduna or willing to relocate.
• Proficiency in the use of Microsoft Office Packages and the Internet.