Underwriter (General Insurance) Job at Old Mutual Nigeria

Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients' circumstances.

We are recruiting to fill the position below:

Job Position: Underwriter (General Insurance)

Job ID.: JR-48150
Job Location: Lagos
Employment Type: Full Time

Job Description

  • The purpose of the role is to provide quality underwriting outcomes for the Commercial/Personal lines underwriting function through effectively maintaining underwriting standards and providing quality client and broker service.
  • Must be multi skilled with the ability to mentor and train junior underwriters and have high technical knowledge.
  • Corrects unprofitable policies
  • Maintains service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards
  • Resolves escalated customer queries and complaints and provide feedback to customers on matters resolved.
  • Underwrites in accordance with standards, policies and procedures
  • Ensures that all documentation is issued, checked and authorised prior to despatch
  • Ensures queries are resolved in line with company standards
  • Ensures timeous and accurate management of mail count
  • Requests, monitors survey and survey requirements as per laid down procedures
  • Shares knowledge on, and participate in, the creation of new standards, control systems and procedures to maintain service delivery.

Key Result Areas
Personal Effectiveness:

  • Accountable for service delivery through own efforts.
  • Individually accountable for managing own time, tasks and output quality over periods of 1 day to a max of three months.
  • Makes increased contributions by broadening individual skills.
  • Collaborates effectively with others to achieve personal results.
  • Accepts and lives the company values.

Customer Service

  • Manages effective customer service and relations to deliver customer service satisfaction.


  • Adhere to all financial requirements and ensure cost control
  • Adhere to governance controls.

Operational Efficiencies:

  • Effectively maintains underwriting standards and provides quality client and broker service
  • Implements continuous improvement in work processes, procedures and schedules
  • Maintains people practices in line with organisational guidelines, policies, culture and values.

Required Qualifications and Experience

  • A First Degree or its equivalent
  • Possess 3 - 5 years of relevant experience in a similar role
  • Possess strong technical underwriting knowledge.
  • Excellent communication skills (verbal and written)
  • Interpersonal and time management skills
  • Good knowledge of MS packages (Especially MS Word, MS Excel, PowerPoint and Outlook)