Visa Application Assistant (Customer Service) Job at Trace Outsourcing

Trace Outsourcing is a Full-Service Creative Digital Agency. We help our clients grow and achieve success via digital marketing, creative work, business strategy and some very smart tech solutions.

We are recruiting to fill the position below:

Job Position: Visa Application Assistant (Customer Service)

Job Location: Magodo Phase 2, Lagos

Job Summary

  • The Visa Application Assistant is responsible for assisting clients with their visa application processes, ensuring all required documentation is completed accurately and submitted in a timely manner.
  • This role requires strong organizational skills, attention to detail, and excellent customer service capabilities to guide clients through the often complex visa application procedures.

Key Responsibilities
Client Assistance:

  • Provide clients with detailed information on visa requirements, application procedures, and processing times for various countries.
  • Assist clients in completing visa application forms and gathering necessary documents.

Document Verification:

  • Review and verify the accuracy and completeness of all submitted documents to ensure they meet the requirements of the respective embassies or consulates.
  • Notify clients of any discrepancies or missing information and guide them on how to correct or obtain the necessary documents.

Application Submission:

  • Prepare and organize visa application packets for submission to embassies, consulates, or visa processing centers.
  • Ensure timely submission of all applications and track the progress of each application until a decision is received.

Customer Service:

  • Respond to client inquiries via phone, email, or in-person, providing clear and accurate information.
  • Maintain a high level of customer satisfaction by providing prompt and professional service.

Follow-up and Communication:

  • Follow up with clients regarding the status of their visa applications and communicate any updates or additional requirements.
  • Liaise with embassies, consulates, or visa processing centers as needed to resolve issues or expedite applications.

Record Keeping:

  • Maintain accurate records of all visa applications processed, including copies of submitted documents and correspondence with clients and authorities.
  • Update the internal database with application statuses and relevant client information.

Compliance and Regulations:

  • Stay updated on changes in visa regulations and requirements for different countries.
  • Ensure that all visa applications comply with the relevant immigration laws and guidelines.

Support Services:

  • Provide additional support for travel arrangements, such as booking flights and accommodations, if required by the client.
  • Assist with other administrative tasks as assigned by the Visa Application Manager.


  • High School Diploma or equivalent; a Degree in a related field is a plus.
  • Previous experience in visa application processing, customer service, or administrative roles.
  • Proficiency in Microsoft Office Suite and experience with database management.
  • Ability to handle sensitive and confidential information with discretion.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organizational abilities.
  • Multilingual skills are an advantage but not required.

Method of Application
Interested and qualified candidates should send their CV to: Copy: using the Job Position  as the subject of the email.