Website & CRM Operations Officer Job at Onyx Beauty Hub

Onyx Beauty Hub is a luxury hair brand that offer wholesale and retail of virgin hair and raw single donor hairs . We offer variety of hair textures, including straight, wavy and curly hairs. Our hairs are carefully sourced and selected from various donors in China,Vietnam,Laos, Cambodia, Philippines, India,Burma,Argentina

We are recruiting to fill the position below:

Job Position: Website & CRM Operations Officer

Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Role Summary

• We are seeking a detail-oriented and tech-savvy professional to manage daily website updates, product uploads, pricing accuracy, and internal system optimization
• . The ideal candidate will ensure seamless digital operations across the company’s website, CRM, wholesale portal, and Telegram channels.

Key Responsibilities

• Upload new products and maintain accurate product listings on the website
• Update prices, promotions, stock status, and product descriptions promptly
• Monitor website functionality and report/resolve technical issues
• Manage and optimize the company’s CRM for customer data accuracy and workflow efficiency
• Support internal automation and process improvements across digital tools
• Maintain and update the wholesale page/portal
• Manage and organize Telegram channels/groups for business use
• Work closely with marketing and sales teams on campaign updates
• Ensure data integrity, proper tagging, and structured product categorization
• Generate basic performance and inventory reports as required
• Liaise with developers or vendors when advanced technical fixes are needed

Requirements

• Bachelor’s Degree in IT, Computer Science, or related field
• 2-3 years of experience managing websites or e-commerce backends
• Strong attention to detail and high level of accuracy
• Experience with CMS platforms (Shopify, WordPress, or similar)
• Familiarity with CRM systems and basic automation workflows
• Basic understanding of SEO and product optimization is an advantage
• Proficiency in Excel or Google Sheets
• Strong problem-solving and organizational skills
• Ability to work independently and meet deadlines.

Compensation & Benefits

• Salary: ?180,000 Net
• Transport Allowance: ?20,000 monthly
• Pension, HMO, and performance-based incentives

Method of Application
Interested and qualified candidates should send their CV to: hronyxhairbynelly@gmail.com using the Job Position as the subject of the mail.

Note: If you want, I can next create a luxury recruitment flyer for this role.