Accommodation and Room Division Manager

Hotel Bon Voyage is a luxury brand with the vision to be the best value for money hotel in Lagos, Nigeria. Located in the heart of Victoria Island, a modern up and coming district, the hotel overlooks the Kuramo lagoon perfectly placed to attract business travelers.

Job Title:  Accommodation and Room Division Manager
Roles and Responsibilities

• To ensure all staff in Housekeeping and Front office departments comply with Hotel Policy regarding uniform and personal hygiene.
• To be aware of the days business both in Room Occupancy, Special Requirements and VIP needs.
• Liaise with Reception regarding Room moves, VIP guests, Special Needs and act on any information given.
• Issue keys, room lists, house assistant check lists and cleaning schedules to housekeeping staff at the beginning of shift and collect and check them at end of shift.
• Check all work given to the Room Assistants, Linen Porters and Maintenance throughout the day to ensure standards are being adhered to.
• Knowledge of local and company hygiene, health and safety regulations
• Developing and utilizing check lists for regular preventative maintenance.
• Developing and utilizing check lists for regular cleaning and upkeep.
• Conduct meetings and training sessions as and when required.
• Participate in the interview, hiring, training, and at times take disciplinary actions on team members.
• To assist in the development and writing of Housekeeping and Front Office departmental standards and improved processes.
• To actively train all staff to the standards laid down in the Training Manual and monitor their work performance.
• Approving Duty rosters for housekeeping, front office and laundry always taking into account the hotel status (Arrival / Departure / Occupancy).
• Monitor staff performance to ensure that guests are happy and that the hotel facility is well run
• Minimise wastage of materials and energy through careful monitoring of staff.
• Coordinating reception services on allocation of accommodation;
• Liaising with other departments within the hotel, e.g. banquet catering or conferences;
• Planning staff rotas and covering duty roster slots;
• Train staff on answering guest enquires about hotel policies and services.
• Working knowledge, skills and competencies and attributes.
• Facility management knowledge and expertise
• Relationship Management
• Good team player
• Financial planning and budget management skills
• Strong ability to remain diplomatic and pleasant, think on your feet and remain calm in a crisis situation
• Ability to develop strong working relationships with other departments
• Good knowledge of relevant policies and procedures relevant to the role, such as contract, housing, health and safety cleanliness practices and waste management
• Flexibility and adaptability with good organisational skills
• Ability to work under pressure and to solve problems
• Supervisory or leadership skills.
• Excellent knowledge of how to inspect properties.
• Regularly inspect guest rooms, public areas, and recreational area for cleanliness, appearance and also to make sure these areas are kept as per the hotels standard.
• Ensure all Maintenance work in Bedrooms, Laundry and Public Areas are rectified prior to releasing rooms back to front desk.
• Ensuring that accommodation is clean, well maintained and attractively presented.
• Ensure that company standards for guest services, décor, and housekeeping services are met or exceeded.
• Ensure Guests and Hotel Laundry and Dry Cleaning is dealt to the standard laid down by the hotel management.
• Maintain par stock levels of stationary, linen and amenity requirements in order to ensure consistency in standards.
• Excellent customer care and interpersonal skills coupled with a sense of humour and plenty of energy and stamina;
• Should be able to work on own initiative and have the ability to lead and direct a large team
• A hands-on management style and a willingness to undertake practical work when required
• Strong communication skills
• Excellent ability to motivate staff, delegate tasks and work as part of a wider team
• IT skills and familiarity with databases and spread sheets for data analysis

Qualifications and Experience:

• A Bachelor’s degree in Hospitality Management and/or diploma in hotel or other related field.
• Proficient in Microsoft Office applications.
• Experience in Hotel/Property Management Software's,
• Excellent Revenue Management Systems experience.
• 7 years managerial experience with a minimum of at least 3 to 4 years work experience as an Executive Housekeeper or Assistant Accommodation Manager within the hotel industry