Customer Service Representative (Collections) Job at Careers Verified

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem-solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Position: Customer Service Representative (Collections)
Job Location: Ikeja, Lagos
Employment Type: Full-time

Description 

• A Customer Service Representative in Collections is responsible for contacting customers to collect overdue payments and resolve outstanding account balances.
• The role involves maintaining professionalism, adhering to company policies, and providing exceptional customer service while negotiating repayment plans or resolving disputes.
• This position requires strong communication, problem-solving, and time-management skills.

Key Responsibilities
Collections Activities:

• Contact customers via phone, email, or other communication channels to collect overdue payments.
• Notify customers of outstanding balances and payment deadlines.
• Negotiate repayment plans or settlements in alignment with company policies.

Customer Service:

• Handle customer inquiries regarding account balances, payment options, and billing discrepancies.
• Provide accurate information and resolve disputes promptly.
• Maintain a professional and empathetic approach to customers facing financial difficulties.

Account Management:

• Update customer account information, payment arrangements, and follow-up actions in the system.
• Monitor and track account activity to ensure adherence to agreed payment plans.
• Recommend accounts for escalation, legal action, or write-offs, when necessary

Reporting and Metrics:

• Prepare and submit daily/weekly reports on collection activities and outcomes.
• Monitor and achieve individual and team performance targets, including collection rates and call quality.

Requirements

• Interested candidates should possess a Bachelor's Degree, HND or OND qualification.

Method of Application
Interested and qualified candidates should send their Resume to: recruitment@careersverified.net using the Job Position as the subject of the