Agent Relationship Officer Job at Personal Trust Microfinance Bank
Personal Trust is a Microfinance Bank in Lagos and a subsidiary of First Ally Capital Limited (FACL). Formerly known as Personal Trust Savings and Loans, the Bank was registered in 1993 and operated as a Mortgage Bank until its conversion to a Microfinance Bank in 2014. Personal Trust has a branch network at strategic locations in Lagos State and provides banking services to individuals, micro, Small and medium enterprises (MSME).
We are recruiting to fill the position below:
Job Position: Agent Relationship Officer
Job Location: Lagos Mainland, Lagos
Employment Type: Full-time
Job Summary
- Sales of Bank product and services
- Onboarding and deploy POS devices to viable agents at their various locations and ensure adoption by providing the required support.
Job Description
- Onboarding of new viable agents/merchants on the Banks platform within the location of coverage
- Sales of all Banks products and services to customers and drive the usage on a daily basis to achieve set goal
- Provision of first level support to agents/merchants to ensure retention of agent transactions.
- Troubleshooting of agent/terminal issues, escalate to necessary team to ensure resolution
- Prompt replacement of terminals in cases of fault to retain agent relationship
- Drive the growth of the business to achieve the required revenue
- Monitor, track and manage allocated expenditure. Ensure usage of what it is required
- Ensure visitation of all agents at least once a month to monitor transaction and also reconfirm presence in location.
- Maintain daily monitoring and tracking of agent activity and ensure follow up where agent does not transact agent or is performing poorly. This will ensure retention of agents
- Carry out onsite training of agents once onboarded and carry out monthly training/assessment of agents once visited
- Swapping of agent terminals where all process for terminal upgrade/downgrade has been followed through
- Ensure the submission of daily and weekly report to manage for review and collation for management decision
Requirements
- Minimum education level – HND in any accredited and reputable institution
- A minimum of 2 years of working experience in any sales and customer-facing role
- Relevant industry experience is an added advantage
Method of Application
Interested and qualified candidates should send their CV to: recruitment@personaltrustmfb.com using the Job Position as the subject of the wmail.
Similar Jobs
- Marketer and Business Developer Job at Xpedient Services
- Marketing Officer Job at Fadel Minerals Nigeria Limited
- Social Media Officer Job at City Sports Group Limited
- Customer Service and Social Media Personnel Job at Baldon Clothiers Limited
- Nationwide Sales and Business Development Openings
- Female Marketing Associate Job at Intertex Fabrics and Design Limited
- Relationship Manager Job at Rand Merchant Bank
- Digital Marketer Job at Compovine Technologies Limited
- Social Media Manager Job at Acosta Global Travel & Tours Limited
- Social Media Marketing Specialist Job at Bulqsoft