Relationship Manager Job at Rand Merchant Bank
Rand Merchant Bank (RMB), a division of FirstRand Bank Limited, is a leading African corporate and investment bank and part of one of the largest financial services groups in Africa. We offer our clients innovative, value-added advisory, funding, trading, corporate banking and principal investing solutions.
We are recruiting to fill the position below:
Job Position: Relationship Manager
Job Location: Lagos
Employment Type: Full-time
Job Description
- To initiate and enable new business origination and to initiate and maintain strategic client relationships for the allocated sector clients to enable improved Company profitability, market share and competitive positioning
- Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win win outcomes
- Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
- Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
- Anticipate consequences and adapts problem solving based on continual feedback
- Act speedily to resolve problems queries and complaints
- Adapt communication styles to meet the needs of different audiences
- Set targets for the portfolio in line with product pricing
- Plan strategic objective for the portfolio
- Manage opportunity tracking tool
- Communicate client interactions and feedback to stakeholders with regards to client developments
- Initiate client scoping sessions to gain client insights
- Initiate brainstorming sessions to identify opportunities across the group and manage action items thereof
- Create innovative solutions for specific product areas Interrogate and manage MIS data to minimise revenue leakage on a continuous basis
- Proactively manage credit facilities to ensure adequate limits are in place
- Manage working capital on behalf of clients
- Source new business in adherence with coverage disciplines i.e., sales campaigns, liabilities, cash, CAPS, Opportunity Tracker
- Make cold calls in order to originate business to grow the portfolio
- Manage escalated unresolved client issues
- Manage complex relationships within support areas to ensure best outcome for both the client and the bank
- Understand the alignment of Company and Business
- Unit strategic objectives in relation to the broader First Rand Group strategies
- Understand the range of product and solution offerings provided by the Business Units, and align Client Action Plans to Company and BU origination and client growth drivers
- Establish and maintain relationships with business partners to strengthen collaborative working relations to improve the effective and efficient execution of Client and Sector objectives in line with business requirements
- Contribute to the attainment of the Coverage budget by formulating annual strategies for the allocated client portfolio and new business
- Display an in-depth knowledge of relevant systems and interdependencies between these systems
- Work with data inputs eg. MIS, call reports, Opportunity Tracker and Client Action Plan to build origination and growth projection models that are integrated and forward looking
- Manage multi-disciplinary projects to ensure successful deployment of origination, implementation and retention initiatives
- Assess effectiveness of Relationship Management outputs and stakeholder engagement by measuring changes in revenue generation, qualified leads, internal and external client satisfaction and retention
- Continually drive and model RMBs values
- Maintain a positive attitude and respond openly to feedback
- Handle stress in ways that do not negatively impact others
- Continually share, debate and communicate learnings
- Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed
- Challenge with conviction
- Create brand presence for oneself
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Make an effort to stay relevant and up-to-date with legislation, new developments, etc.
- Take ownership and accountability for tasks and activities and demonstrate effective self-management
- Understand and execute on the needs, demands, perceptions and banking behaviours of allocated client portfolio to ensure that the engagement and solutioning approach is deliberate
- Manage the development of client relationships by implementing and improving tactics that recognise client life-cycle, satisfaction and retention, including the co-ordination and deployment of specialist product and strategy partners to client as required
- Ensure on-going monitoring of the client which may include annual credit and pricing reviews, covenant requirements, allocation and review of facilities
- Support and enable collegial performance by ensuring an environment of knowledge-sharing, feedback and inclusion.
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