Ongoing Recruitment at MainOne Cable

MainOne Cable is a leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses and Government institutions across West Africa.

MainOne Cable's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business. A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.

We are recruiting to fill the following positions below:

1.) IT Service Desk Officer

Job Location: Lagos
Employment Type: Full time
Department: Corporate Services & Development

Responsibilities

• The IT Service Desk Officer will provide high quality systems support for the various departments in MainOne and will be responsible for managing and resolving all IT related issues/queries and will also play an active role in IT implementation activities.

Other responsibilities shall include but not limited to the following:

• Set-up and install computer hardware and software including disk, tape, printers, modems, and related peripherals.
• Perform maintenance and repairs on computer hardware including backup, recovery and equipment cleaning.
• Train users on computer hardware/software and other electronic office equipment.
• First level selection and design of the hardware and, network and software necessary to operate and improve Main One’s information management system.
• Responsible for maintaining an inventory of internal licenses, overseeing updates and tracking compliance.
• Responsible for logging all IT problems and resolutions, and liaising with the external support company.
• Providing input into the IT strategy and annual IT budget.
• Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information systems; research products and enhancements and their applicability to Main One’s needs.
• Manage the company’s administrative network i.e. network accounts, email accounts website access account, remote access account.
• Monitor operational performance and troubleshoot system problems. Isolate the cause of system failures.
• Research, evaluate and purchase new hardware and software to meet the company’s requirements computers, and other electronic office equipment.
• Design, install, support and integrate centralized and distributed network hardware, operating systems and applications.
• Inducting new employees on IT system
• Aside the primary helpdesk functions, you will interface with the Technical and Application units regarding testing and understanding of new applications before deployment to users
• Monitor and ensure client systems are updated with current Anti-Virus definition while also following up with systems without current definition. Weekly and monthly report will be generated.
• Monitor server event before they become incidents. Monitor unauthorized/unlicensed installation of application using spiceworks. Weekly and monthly report will be generated.

Qualifications, Skills & Competencies
Qualifications:

• B.Sc. / HND in IT / Computer Engineering / Computer Science
• At least 3 - 5 years of work experience in related field.
• ITIL qualification is an added advantage.

Skills & Competencies:

• Team work
• Customer Service
• Analytical Thinking
• Self management skills
• Technical Support Proficiency
• Professional and Good Work Ethics
• Proficiency in MS Office & Products
• Ability to communicate in French will be an added advantage (Both written and oral communication in French).

Demands of the Job:

• Ability to multi-task efficiently without compromising on quality
• Ability and willingness to work round the clock when required and meet tight deadlines.

Click here to apply online

2.) Data Center Service Analyst

Job Location: Lagos
Employment Type: Full-time

Responsibilities

• The Data Center Service Analyst will assume ownership of the Data Centre space and liaise with the Data Centre Service Coordinator and Service Delivery Manager to ensure consistent customer experience.

Other responsibilities will include;

• Work with the Service Coordination team and liaising with Technical Sales, DC Product specialists and the DC operations team to ensure that the right technical solutions are designed for the customer. 
• Builds and sustains effective communications with all stakeholders and across functional teams to maximize the customer experience
• Proactively identifies potential issues and drives solution to avoid customer impact and facilitate continuous improvements.
• Responsible for ensuring compliance with defined capacity thresholds
• Recordkeeping and archiving of colocation activities undertaken, for internal review/training and audit purposes.
• Implementing remote hands services within the agreed SLA and according to the SOW.
• Manage the entire cycle of customer on-boarding process (from feasibilities studies to sign-off) and ensuring that detailed and realistic project implementation plans are developed for the customer onboarding.
• Plan, coordinate and execute of Change Records (CR) as it relates to Data Centre Space, power and cooling management
• Coordination of all work carried out in the data centre collo space
• Provide Technical Support services including: Data Centre operations, equipment maintenance and service provisioning
• Provide training workshops to new or junior team member
• Review collo reports to note trends, projections so as to propose operational improvements where and when necessary

Qualifications, Skills & Competencies

• Bachelor's Degree in Computer Sciences, Information Management or related Engineering field is preferred
• Minimum of 5 years of experience in the data centre or IT Facility operations
• Excellent verbal and written communications skills
• Have a basic understanding of the ITIL framework
• Experience with system support and maintenance
• Basic understanding of Data Centre facilities such as UPS, HVAC, BMS, DCiM, Access control, and surveillance systems. 
• Able to use Microsoft Visio for building and rack layout drawings.
• Must have basic understanding of ISMS and QMS Audit requirement and practises.
• Previous experience in a customer-facing/Enterprise support role handling customer queries/issues
• Good presentation skills and problem solving skills

Demands of the Job:

• Regular interaction with customers or other stakeholders.
• Ability and willingness to work extra hours when required.
• Will be required to travel to various customer locations to carry out data centre audit/site surveys of prospective customer infrastructure.
• Be required to develop and prepare reports for internal and external customers
• Be able to complete customer Collo requests/questionnaires within tight deadlines.

Click here to apply online

3.) Finance Officer, Payables

Job Location: Lagos
Employment Type: Full-time

Responsibilities

• The Finance Officer will be responsible for proper file management, easy tracing of voucher; and also ensure compliance with all accounting standards, policies and procedures, legal/statutory and Company regulation.

Other job functions include:

• Preparation and recording of accounting entries in the general ledger system.
• Receipt & Collation of Invoices for payment.
• Preparation of transfer instructions for Banks.
• Follow-up with Signatories for approved invoices for payments.
• Posting of invoices as they relate to Vendors.
• Filing of Invoices as they relate to Vendors.
• Ensure the integrity of the general ledger postings.
• To liaise with the bank for all Company transactions, as assigned.
• Confirm authorizations for all requests and obtain necessary supporting documents.
• Identify and update Supervisor of significant problems, discrepancies, risks etc.
• Reconciliation of vendors account.
• Maintain regular contact with other staff, departments and remote offices on procurement and other finance matters, as well as to obtain and convey information and/or to correct transactions.
• Other duties consistent with the role as assigned from time-to-time. 

Qualifications, Skills & Competencies

• First Degree in Finance / Accounting.
• 2-4 years of working experience required.
• ICAN/ACCA is required.
• Knowledge in basic Book keeping procedure.
• Skilled in basic typing and data entry.
• Efficient use of accounting templates.
• Effective written and oral communication skills.
• Proficiency in MS Office Applications.

Demands of the Job:

• Accurate attention to details.
• Working knowledge of any Accounting Application.
• Cooperative and willing to assist others.
• Able to work with little or no supervision.
• Able to deal with problems involving a few variables.

Click here to apply online

4.) Product Manager (Data Centre)

Job Location: Lagos
Employment Type: Full Time

Responsibilities
Product Performance:

• Launch new products and optimize existing ones to achieve financial targets.
• Provide product sales forecasts, capacity utilization insights, and demand projections for informed decision-making.
• Conduct quarterly product performance reviews and share results, insights, and recommendations with management.

Innovation:

• Conduct market scans to identify trends and opportunities for new product development based on evolving customer needs.
• Oversee the product innovation process to keep MainOne at the forefront of new market opportunities.
• Manage the product roadmap to ensure a constant influx of new products that meet customer needs.

Customer Engagement & Support:

• Collaborate with the Sales team to identify opportunities for upselling and cross-selling products to new and existing customers.
• Track product complaints, bugs, and defects, ensuring timely resolution and customer satisfaction.
• Involve customers in proof of concept and prototype testing for new products.

Team & Stakeholder Management:

• Set up bi-weekly sales-marketing meetings to review the product pipeline, marketing activities, and sales requirements/issues.
• Foster a culture of collaboration among internal stakeholders to drive product performance and adoption by customers.
• Coordinate meetings with stakeholders to discuss and address product issues.
• Provide weekly and monthly reports to management on product pipeline status, marketing activities, and performance.

Product Pricing:

• Work with the Pricing Team to determine competitive and profitable price books for all products.
• Provide margin analysis to justify price discount requests from Sales and conduct regular price review exercises for the customer base.

Product Development:

• Manage the product development process, from opportunity assessment to launch, ensuring timely execution and alignment with objectives.
• Develop and secure management approval for concept documents, service descriptions, marketing collateral, and project plans.

Lifecycle Management:

• Conduct quarterly reviews of the product lifecycle, determining retention, enhancement, or withdrawal strategies as needed.

Partner Management:

• Manage relationships with 3rd party partners to maximize benefits and value for MainOne.

Product Launch:

• Complete detailed briefs for Marcoms, outlining product marketing requests and strategies.
• Collaborate with Marcoms to develop go-to-market plans and communication strategies for product launches.

Qualifications, Skills & Competencies

• Bachelor's Degree in Engineering, Computer Science or Information and Communication Technology
• At least 5 years of experience in Telecommunications, Engineering or the ICT industry with 3 – 4 years’ experience in product development
• Proven experience as a Product Manager or similar role in the technology or data centre industry.
• Proficiency in project management tools and software.
• Ability to travel as needed for customer engagements and industry events.
• Strong analytical and strategic thinking skills with a track record of driving product performance and revenue growth.
• Excellent communication and interpersonal abilities to collaborate effectively with cross-functional teams and stakeholders.
• In-depth knowledge of data centre products, market trends, and customer needs.
• Certification in Product Management (e.g., Pragmatic Marketing Certified, Certified Scrum Product Owner) is a plus.

Demands of the Job:

• Excellent organizational skills
• Strong project and self-management skills and ability to multi-task.
• Passion to understand the market needs and find innovative solutions to them.
• Well-informed of the market competitive structure, industry practices and regulation.
• Strong analytical and problem solving skills; ability to identify root cause and develop solutions
• Ability to follow a prescriptive design process and to work within the allotted project time limits
• Possess a unique blend of business and technical savvy; able to identify trends and create relevant products.
• Demonstrate good attention to detail and results oriented; demonstrated track record of proactively establishing and following through on commitments.
• Strong presentation and communication skills and the ability to translate technical concepts to field sales teams, technical and non-technical customers, and C-level client contact.

Click here to apply online