Andronicus Consulting Customer Service Officers Recruitment

Andronicus Consulting is a human resources business management firm with interest in service and value to improve organizations HR system. We are a brand known for excellence and integrity with focused HR processes and systems.

Our team of professionals operates with key strategies in modern recruitment and selection Process, Corporate Training and HR business advisory services. We have impacted our partners Institution positively by transforming their human resources library.

In our entire operation, we ensure that smart HR decisions are taken to improve brand awareness.

We seek to recruits self-motivated candidates with a successful track record.

Job Title: Customer Service Officers 

Job Description:

1. Ensure sales and service of products and service tailored to customer need.

2. Educate customers on products and services, functionalities, features and competitive advantage.

3. Ensure delivery of excellent customer care and service delivery for a first call resolution.

4. Handle cash and routine administrative task for end of day reporting.

5. Follow through on customer queries ensuring prompt resolution and feedback.

6. Capture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately.

7. Handle all enquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query or request and record details of contact.

8. Prepare standard and ad hoc reports on sales for management review and carry out statistical / data compilation/reconciliation, as directed, to ameliorate service.