Assistant Front Office Manager Job at Festival Hotel Conference Center and Spa

Festival Hotel Conference Center and Spa is a type of resort or hotel that not only offers accommodations but also caters to both business and leisure travelers by providing specialized conference facilities and wellness services. These types of establishments typically focus on hosting events such as corporate meetings, conferences, and conventions, while also offering relaxing amenities like a spa to attract guests who seek both work and relaxation in one place.

We are recruiting to fill the position below:

Job Position: Assistant Front Office Manager

Job Location: Festac, Lagos
Employment Type: Full-time

Responsibilities
Supervise Front Desk Operations:

• Ensure smooth daily operations at the front desk, including guest check-ins and check-outs.

Staff Training and Development:

• Train new front desk staff and provide ongoing support to ensure adherence to hotel standards and protocols.

Guest Services Management:

• Address and resolve guest complaints or concerns promptly and professionally.
• Ensure guest inquiries and requests are handled efficiently.

Shift Management:

• Supervise and manage the front desk team during assigned shifts.
• Ensure proper staffing levels and shift schedules to meet guest needs.

Administrative and Recordkeeping:

• Manage guest accounts, billing, payments, and reservation updates.
• Ensure accurate records are maintained for check-ins, check-outs, and changes.

Collaboration with Other Departments:

• Coordinate with housekeeping, maintenance, and other departments to meet guest needs and resolve issues.

Monitor Guest Feedback:

• Review guest feedback and implement improvements to enhance service quality.
• Conduct quality checks to ensure front desk operations meet guest expectations.

Manage Operational Challenges:

• Handle overbookings, VIP guests, and special requests.
• Address emergencies or issues in collaboration with security or other departments.

Report Generation:

• Prepare daily reports on guest arrivals, departures, and front desk activity.
• Compile reports for senior management on performance metrics and customer satisfaction.

Financial Oversight:

• Assist in managing cash flow, payments, and ensure accurate financial transactions.
• Monitor cash handling and ensure the security of financial records.

Method of Application
Interested and qualified candidates should send their resumes to: hrmanager@festivalhotellagos.com using the Job Position of the job as the subject of the mail