Front Office Officer Job at Natafamdavid Consulting Nigeria Limited

Natafamdavid Consulting Nigeria Limited is a business growth consultancy company offering tailor made services targeted at building profitable and productive companies with a focus on building sustainable enterprises, comprehensive HR advisory services, brand growth, corporate governance, business strategy and advisory services at different sections of the value chain.

Our services are across-the-board and we are driven by a strong passion to create value for our clients. From the go, we set out to work with clients across diverse industries, providing strategic solutions to increase our success matrix; productivity, profitability.  So far we have worked with clients in different industries and sectors such as Agriculture, Real Estate, Hospitality, Engineering & Construction, Education, Logistics, Environment, Oil & Gas, retail and more, to achieve their itemized objectives.

We are recruiting to fill the position below:

Job Position: Front Office Officer

Job Location: Ibadan, Oyo
Employment Type: Full-time

Responsibilities

• Greet and welcome guests with a friendly and professional attitude
• Manage guest check-in and check-out procedures efficiently
• Handle room reservations, cancellations, and modifications via phone, email, or walk-ins
• Maintain an up-to-date knowledge of room rates, promotions, and hotel services
• Respond promptly to guest inquiries, requests, and complaints, ensuring guest satisfaction
• Maintain accurate records and logs (e.g., guest details, payments, messages)
• Process payments and issue receipts using hotel management software
• Coordinate with housekeeping and maintenance teams to ensure room readiness
• Ensure the front desk and lobby area remain tidy and presentable at all times
• Uphold hotel security and guest privacy standards
• Provide concierge support, including directions, local recommendations, and arranging transportation.

Requirements

• OND / HND / BSc in Hospitality, Business Administration, or related field with 2-4 years of experience
• Proven experience as a receptionist, customer service representative, or similar role (hotel experience preferred)
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office and hotel reservation software
• Good multitasking, problem-solving, and organizational abilities
• Professional appearance and a warm, approachable demeanor
• Ability to work flexible shifts, including evenings, weekends, and holidays.

Key Competencies:

• Customer service orientation
• Attention to detail
• Patience and resilience under pressure
• Conflict resolution skills
• Team spirit and cooperation.

Method of Application
Interested and qualified candidates should send their CV to: nadrecruitmentng@gmail.com using the Job Position as th subject of the email.