Assistant Manager (Operations) Job at Intelics Solutions

Intelics Solutions is Africa’s largest Information Technology Enabled Services company, a Joint venture between Writer Business Services Private Limited, Asia’s largest & amongst top 7 worldwide Information Management Service provider & IAL Nigeria Limited, Nigeria’s oldest & largest Move Management Company. Through our services we offer business value to our customers by combining operational excellence with deep domain expertise across the entire spectrum of vertical, including Banking & Financial Services, Insurance & Healthcare, Manufacturing & Pharmaceuticals, Retail and Shipping & Utilities.

We are recruiting to fill the position below:

Job Position: Assistant Manager (Operations)

Job Location: Nigeria
Employment Type: Full-time

Key Responsibilities

• Improve the manpower productivity levels by 25% from current productivity.
• Improving operational efficiencies, target of 90%
• Achieving TAT for packing, retrieval, refilling and customer queries.
• 100% closure of '4' way incoming report and outgoing report (under design) so all boxes /files/documents at the point of entry & exit are scanned and recorded.
• To ensure that all escalations are resolved within the stipulated time-frame.
• To ensure that all system related updates are done on a timely manner in the location and any non-conformity is immediately brought to the notice of the seniors
• To ensure that branch meets/ exceeds the set benchmarks on various Key Performance Areas.
• To meet Sales/ Key Accounts team once every fortnight to discuss issues and share operational progresses - QCM
• To ensure timely and proper communication with other departments, customers and head office
• To ensure that the facility is maintained as per standards and all cartons are stored as per procedure.
• Analyzing reasons behind service delivery failures/malfunction and directing subordinates to rectify the defects.

Requirements
Professional Experience, skills,knowledge, and special expertise required:

• 3 years of experience in handling operations
• Strong communication skills
• Professional from service industry,with hands on experience in handling operatios would be the ideal person for this role
• Should have an excellent understanding of the customer KPI.

Method of Application
Interested and qualified candidates should send their CV to: blessing.iyoha@intelics.com using the Job Position as the subject of the mail.