Business Operations Manager Job at FlexEdge

FlexEdge is currently in the process of recruiting a Business Operations Manager on behalf of our client. This role entails overseeing and managing the various activities and operations of the organization.

We are recruiting to fill the position below:

Job Position: Business Operations Manager

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description
Administration:

• Oversee and Manage administrative requests and queries from MD/CEO.
• Handle all legal corporate matters e.g. licensing, levies & Taxes etc
• Manage customer expectations via direct contact with clients as well as maintain strong relationships with clients and vendors and keep price data in order to get best pricing on supplies and services
• Produce professional quality reports, presentations and briefs
• Delegate tasks as appropriate to other members of the team
• Manage HR related processes and documentations including Onboarding, HMO etc.
• Co-ordinate employee safety, welfare and wellness
• Manage day to day running of the office
• Manage All staff activities
• Manage operations by monitoring all supervisors and mid-level staff
• Oversee all logistics matters
• Handle employee complaints, grievances and disputes and manage discipline
• Perform other related duties as assigned.

Business Development:

• Expand, grow and sustain business Build relationship with clients in order to cross sell and upsell company’s services
• Generating business leads
• Task staff on lead generation and customer acquisition
• Manage after service follow up with customers
• Negotiating all contracts with prospective clients
• Ensures customer requests are promptly handled
• Gives full and engaging presentations to prospective clients on behalf of the company
• Schedule client visitation to promote services.
• Prepare and submit service contracts
• Helps to determine pricing schedules for quotes, promotions, and negotiations.
• Prepares weekly and monthly reports.
• Manage payments and reconciliations with clients

Operations And General:

• Schedule impromptu visits to client site
• Review Standard Operating Processes (SOPs) and documents
• Manage staff customer service delivery to clients
• Manage feedback mechanisms from clients
• Handle and implement bi monthly appraisal system for the clients and staff
• Oversee social media platforms and content
• Any other responsibility that may be required.

Requirements

• Candidates should possess a Bachelor's Degree qualification with at least 7 years of work experience.

Personal Qualities Required by the Job:

• Planning and organizing: ability to establish efficient and appropriate course of action for self and team; strong organizational skills.
• Integrity and confidentiality: ability to adhere to high ethical standards in job-related and other activities and experience in dealing with sensitive and confidential matters.
• Efficiency and effectiveness: using minimum effort to achieve maximum results. Actual results will be measured, not simply activity or expended energy.
• Compliance: adheres strictly to organizational/sector policies and procedures. Seeks approval from the correct authority for changes.
• People Management – Must be amiable yet firm and must be able to work well with people
• A mission-driven individual: who can embrace and commit to Mission and Core Values; articulate about stewardship.

Method of Application
Interested and qualified candidates should send their CV to: talenthunt@flexedge.com.ng using "BUSINESS AND OPERATIONS MANAGER " as the subject of the mail.