Call Center Agent Job at Skyline International Tourism and Hospitality Limited

Skyline International Tourism and Hospitality Limited (SITH) was established in 2019 as the hospitality division of the Skyline Group in Nigeria. SITH is the franchisee for Pizza Hut in Nigeria (all regions except Lagos). Pizza Hut is part of Yum Brands (formerly PepsiCo Restaurants). Skyline International Tourism and Hospitality is the fastest growing F&B company in Nigeria.

StrEat Café is a brand curated by the team at Skyline International Tourism & Hospitality Ltd. StrEat café is an amalgamation of food and beverages from various parts of the world, served in a charming and relaxed ambience. To top it off, we have carefully crafted Mövenpick Ice Cream with the Alpine Spirit. The way we take care of our cows Matilda, Sophie and Candy, the one that inspires us to passionately pick the right natural ingredients to craft every Mövenpick Ice Cream.

We are recruiting to fill the position below:

Job Position: Call Center Agent

Job Location: Gwarimpa, Abuja (FCT)
Employment Type: Full-time

Job Brief

• We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
• The successful candidate will be able to accept ownership for effectively solving of complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Meet personal/team qualitative and quantitative targets

Requirements and Skills

• High School Degree
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Salary
N80,000 - N100,000 / month.

Method of Application
Interested and qualified candidates should send their CV to: hr.assistant@sithltd.com using the Job Position as the subject of the mail.