Centre Manager Job at Intelics Solutions

Intelics Solutions is Africa’s largest Information Technology Enabled Services company, acquired by Writer Business Services Private Limited, Asia’s largest & amongst the top 7 worldwide Information Management Service provider. Through our services we offer business value to our customers by combining operational excellence with deep domain expertise across the entire spectrum of vertical, including Banking & Financial Services, Insurance & Healthcare, Manufacturing & Pharmaceuticals, Retail and Shipping & Utilities.

We are recruiting to fill the position below:

Job Position: Centre Manager

Job Location: Lagos
Employment Type: Full-time

Job Description

• Manage the centre ensuring high quality business activities with maximum quality, service and profitability for the organisation.
• Ensuring that the team understands that the centre’s profits and achievements are reflected in all its operations and activities– including relationships and risk management
• Contribute to training and development of the team
• Assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans
• Meet your targets and those of the team as a whole
• The smooth running of the team
• Maintain overall centre responsibility for performing all duties in compliance with related legal/statutory, regulations, professional duties, responsibilities and obligations and insert as applicable e.g. Best Practice Guidelines, ISO certification

Day to Day Responsibilities
Agreed with your manager to include:

• Manage, direct and monitor the overall performance of the centre
• Effective liaison, support and assistance with the whole of the organisation
• Direct the development of plans for the centre to include management to achieve targets
• Developing plans for the centre’s progress and growth
• Support to all other departments with and related issues
• Subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met
• Maintain and improve mechanisms for centre activities, including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities
• Utilise agreed systems to manage the centre functions, analysis and documenting
• Reporting (content and format as agreed) on a monthly basis as agreed
• Developing plans for team activities to include strategy to achieve agreed targets
• Assist in the development and preparation of the strategy and general business planning of both the centre and the organisation as a whole.
• Delegate authority and responsibility to team with supervision, accountability and review
• Set an example for team members of commitment, centre process and activities, work ethics and habits and personal character
• Maintain accurate records
• Responsibly use resources and control expenses to meet agreed budgetary controls
• Adhere to all organisation policies and procedures
• Interact and co-operate with all members of the organisation, its suppliers and customers
• From time to time you may be expected to be part of special projects as are reasonably required of your job role.
• You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organisation generally.

Method of Application
Interested and qualified candidates should send their CV to: shama.khan@writerinformation.com using the Job Position as the subject of the mail.